Retail Store Manager

Retail Store Manager 💰 $54,198 – $62,720 annually 💼 Full-Time Leadership Role Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations of a high‑volume Band 3 store with annual sales between $1.0M and $1.49M . This role is responsible for full store performance, team leadership, production execution, and community impact while advancing Goodwill’s mission.

What You’ll Be Responsible For Store Operations & Performance Lead daily operations of a high‑volume retail store Achieve budgeted sales, production, and expense control goals Oversee donation processing for resale and salvage Ensure timely production flow to the sales floor Maintain pricing, grading, and quality standards Partner with Recycling Center and Retail Operations teams Execute merchandising standards, colorization, and seasonal displays Handle cash reconciliation, deposits, and required reporting Investigate and address security, safety, and risk concerns Communicate regularly with Regional Director regarding store performance People & Team Leadership Hire, train, coach, and manage a team of 12–25 employees Conduct performance management, discipline, and terminations in partnership with HR Build schedules and assign coverage to maximize efficiency Process and approve payroll accurately and timely Conduct monthly staff meetings and promote engagement Foster a culture of accountability, customer service, and mission alignment Schedule & Availability Full-time leadership schedule Weekend availability (Saturday and Sunday) required Reliable transportation required for scheduled shifts Qualifications High school diploma or equivalent required Three years of retail or related management experience at the Store Manager level or higher Goodwill retail management experience may substitute Advanced education may substitute for experience Valid driver’s license, vehicle insurance, and access to a personal vehicle Employment is contingent on successful completion of a criminal background check.

Knowledge, Skills & Abilities Retail leadership in high‑volume environments Financial acumen (sales, margins, expense control) Strong merchandising and marketing skills Conflict resolution and sound judgment Ability to lead diverse teams and communicate effectively Working knowledge of Microsoft Word, Excel, and basic internet tools Physical Requirements Lift up to 50 lbs (frequent lifting up to 25 lbs) Stand, walk, bend, reach, and use hands throughout shift Medium physical demand work environment Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements Up to 25 % travel related to banking, operational needs, meetings, or special assignments Access to a personal vehicle required Why Lead at Goodwill? Goodwill Industries of the Chesapeake offers competitive compensation, leadership autonomy, and the opportunity to manage a mission‑driven business that directly supports workforce…

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