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Job · Boston, MA · Part time

Coordinator, Referral & Communications PACE

Neighborhealth · Health Care · $247.9M budget · 1,616 staff · Since 1974

Why Neighborhealth

FY2024 · Form 990Its mission and biggest programs, as filed

Provides accessible, high-quality healthcare to all, regardless of ability to pay.

  • In fiscal year 2025 the Neighborhealth corporation corp. Continued its mission to promote and sustain healthy communities, families, and individuals by providing accessible, person-centered, compassionate, high-quality health care services to everyone who lives and works in our service area, regardless…$119.4M spent in FY2024
  • The neighborhood pace program continued to provide comprehensive, all-inclusive care for older adults. During the fiscal year ended september 30, 2025, the program delivered direct care totaling 11,178 member months for its pace participants.$81.7M spent in FY2024
  • The pharmacy provides onsite and home-delivered prescription medications to health center patients. Patients also have access to discounted prescriptions through select 340b pharmacy partners in the surrounding area.during the fiscal year ended september 30, 2025, the organization filled 592,642 prescriptions.$32M spent in FY2024

Before you apply

FY2023 · Form 990Independent: from IRS data, not the org
Pays its leaders
$274K–$553K
10 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$259.1M
spent in FY2023
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
1,616
employees
96 volunteers
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
83%
of spending
Looks good: 83% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Surplus or deficit
−4%
of revenue, FY2023
Concern: revenue was below expenses in the latest filing.
Pt I · Ln 19
Cash reserves
5 mo
of spending, in cash and securities
Looks good: 5.2 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2023
latest Form 990
Fine: the latest return is for FY2023, 3 tax years back; within 3 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 1975
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position?

Apply online and create a personal candidate account! Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit our Careers Page . Time Type: Part time Department: PACE Referral & Communication All Locations: 300 Ocean Avenue – Revere Position Summary: The PACE Referral and Communications Coordinator, under the direction of the PACE Referral and Communications Manager, will be responsible for providing the highest level of customer service to all callers to the PACE program while efficiently processing all calls and referrals appropriately.

The PACE Referrals and Communications Coordinator will do whatever possible to meet the needs of the caller in one transaction to avoid any caller being transferred multiple times. The PACE Referral and Communications Coordinator is responsible for scheduling all external and internal appointments in collaboration with the participant/caregiver, taking participant preferences into account. The Coordinator will schedule all Transportation related to appointments. The Coordinator will follow all workflows regarding proper channeling of calls and referral processing. They will complete telephone encounters where appropriate per telephone triage workflows.

The PACE Referral and Communications Coordinator will display excellent written and verbal communications skills, problem solving and critical thinking skills, and be adept at multi-tasking. The PACE Referral and Communications Coordinator will collaborate with the Center Secretaries and Transportation Schedulers to ensure good coordination between the PACE Centers, IDTs, and Transportation staff for maximum efficient use of resources. ESSENTIAL DUTIES & RESPONSIBILITIES: Maximize efficiency of transportation by coordinating appointments to same locations with participants across PACE centers. Facilitates external appointments utilizing phone, TripMaster, Epic.

Efficiently manages referral work queues in Epic for all external appointments. Utilizing appointment reports, schedules all transportation for PACE Center external appointments. Establish and maintain professional collaborative relationships with internal and external customers. Coordinates transportation in an efficient manner…

Read the full posting

About Neighborhealth

From its Form 990