Systems Administrator I

Overview

On-site : System Administrator I | Full-Time For over a century, Catholic Community Services of Western Washington (CCSWW) has provided services for youth, immigrants, older adults, and people experiencing homelessness throughout western Washington state. Our employees and volunteers come from many faith traditions to serve and support poor and vulnerable people through the delivery of quality, integrated services and housing. Our focus is on those individuals, children, families, and communities struggling with poverty and the effects of intolerance and racism. We actively join with others to work for justice. If this is your passion, we would like you to join us.

If you are looking for meaningful work, make a tangible difference, and drive positive change, find out more at: https://ccsww.org/careers The Systems Administrator I is responsible for regional or agency specific installation/configuration, operation, and maintenance of systems hardware, software and related infrastructure and services. Serving as a key member of the Information Technology team, the Systems Administrator I will ensure all systems align with our organizational standards and enables users to effectively adopts available technologies.

This position will support Regional or Local Data, Voice, and Secure Wireless Networks, critical and business productivity applications; Windows systems and application and software used by employees and volunteers.

KEY RESPONSIBILITIES

Systems & Network Maintenance Hardware & Decie Support: Maintain, configure, and upgrade servers, PCs, mobile devices, peripherals, and storage. Network & Connectivity: Install and maintain local routers, modems, LANs, Wi-Fi, and VPNs under network engineer guidance. Proactive Monitoring: Perform daily system, server, and backup checks; report issues immediately to IT leadership. System Updates: Apply OS patches, software updates, and optimize resources for automation and consolidation. User Support & Operations Technical Helpdesk: Provide remote, phone, and on-site technical support to users. Resolve escalated request tickets.

Troubleshooting & Recovery: Investigate hardware or software failures, log solutions, and coordinate recoveries with users. Ticketing Management: Maintain and update the internal ticketing system while monitoring for stale requests. Staff Collaboration: Attend interdepartmental meetings and assist local or regional support contacts with minor issues. Security, Compliance, & Infrastructure Run regular security checks and monitor anti-malware consoles for breaches or intrusions. Follow and reinforce organizational IT standards, policies, and HIPAA compliance guidelines. Oversee telecommunications, security solutions, cloud services, and network hardware.

Administration Execute tasks from IT Directors and delegate appropriate technical duties to Support Specialists. Other duties assigned as business needs change. All employees working in CCS have the responsibility for…

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