General Manager

JOIN THE PLAYA BOWLS TEAM GENERAL MANAGER JOB DESCRIPTION Department Shop Operations Reports To Area Manager Location [Florida] Work Arrangement On-Site Employment Status Exempt Work Schedule 40–45 hours per week, including some weekends and holidays as business needs dictate Shop Type [Franchise-Owned] Employer of Record [Playa Bowls FL] Unique Benefits of Working at Playa Bowls While many QSR brands run on 50–60-hour workweeks, Playa Bowls is built differently. Here's what sets a career with us apart: Real work–life balance: Our General Managers typically work 40–45 hours a week, not the 50–60+ hour weeks common at many other QSR concepts, so you have more time for life outside of work.

A cleaner, more refreshing shift: Playa Bowls shops run on blenders, refrigerators, and freezers instead of fryers and grills, so you're not leaving every shift smelling like a kitchen. A different kind of environment: Bright, casual shops paired with a relaxed dress code make Playa feel more like an oasis than a traditional fast-food kitchen. Stronger flexibility: Scheduling and support built around sustainable hours, so you can lead shop without sacrificing your schedule. Playa perks: Shift and off-the-clock discounts, plus a fun, high-energy culture, without the burnout common at other QSR brands.

Role Purpose The General Manager owns the day-to-day success of a Playa Bowls shop — delivering an exceptional guest experience, driving financial performance, and building a team that reflects the brand's energy and standards. This role leads all aspects of shop operations, from food quality and guest satisfaction to staffing, scheduling, and compliance, while coaching a team of Assistant Managers, Shift Leaders, and Team Members. The General Manager balances hands-on, in-shop leadership with the business discipline needed to hit financial goals, and embodies and promotes the Playa Bowls mission, purpose, and core values in every shift.

Key Responsibilities

Guest Experience & Shop Operations Ensure product consistency, quality, and flavor by regularly checking food items and monitoring preparation standards. Address and resolve guest complaints regarding food quality, service, and accommodations in a professional and timely manner. Supervise food preparation processes, portion sizes, and presentation to maintain company standards. Review and refine operational processes to improve efficiency, service, and safety. Step in as needed to assist with food preparation or service tasks, such as restocking, clearing tables, or serving food and beverages.

Adhere to company opening and closing procedures, ensuring all records and operational tasks are accurately maintained. Financial & Business Performance Monitor financial performance, including payroll, budgets, and expenditures, using appropriate systems and software to ensure financial goals are met. Manage point-of-sale (POS) operations, including cash handling, money counting, and bank deposits. Meet business goals…

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