Front Desk

Shifts Available: Mon-Fri (7 AM-3 PM) Mon-Thurs-Fri-Sat-Sun (7 AM-3 PM) The Front Desk serves as the first point of contact for participants, visitors, and community partners at Just Compassion’s Tigard Shelter. This position is responsible for maintaining a welcoming, safe, and trauma-informed reception area while performing administrative and data entry tasks to support overall shelter operations. The Front Desk position balances hospitality and administrative responsibilities, ensuring that all participants receive professional, compassionate service and that essential data, including entries into HMIS and internal systems, are completed accurately and timely.

Essential Duties

Supports daily shelter operations by providing front desk coverage, participant support, administrative coordination, and data entry services. Maintains a welcoming, organized, and trauma-informed reception environment for participants, visitors, and community partners. Ensures accurate documentation, communication, and coordination of participant information and shelter operations. Job Functions Greet and assist participants, visitors, community partners, and service providers in a professional, welcoming, and trauma-informed manner. Answer and route phone calls, emails, and in-person inquiries to appropriate staff or departments.

Monitor entry and exit activity to maintain building security and ensure only authorized individuals access the facility. Maintain participant, visitor, and service provider sign-in logs and related documentation. Provide information regarding shelter services, expectations, policies, and available resources. Respond calmly and professionally to participant concerns, conflicts, or behavioral escalations and notify supervisory staff as appropriate. Input and maintain participant data, service records, bed utilization information, and related documentation within HMIS and internal tracking systems.

Ensure accuracy of daily data entry including participant intakes, exits, service transactions, and shelter utilization records. Maintain paper and electronic files consistent with HIPAA, confidentiality standards, and agency policies. Prepare logs, reports, data summaries, and administrative documentation as assigned. Support administrative functions including filing, copying, supply tracking, document organization, and work order coordination. Assist with internal communications, scheduling coordination, and document management. Serve as a communication point during incidents or emergencies by relaying information to staff, participants, and emergency responders as needed.

Monitor lobby and reception areas to promote safety, cleanliness, and organization. Document incidents, facility concerns, maintenance needs, and operational updates promptly and accurately. Collaborate with Program Supervisors, Safety Coordinators, Case Managers, and other shelter staff to support coordinated participant services and daily operations. Assist with participant…

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