Program Assistant

ORGANIZATION SUMMARY: The internationally renowned Mark Morris Dance Group (MMDG) has received “highest praise for their technical aplomb, their musicality, and their sheer human authenticity.” (Bloomberg News). Founded in 1980, the Dance Group performs the repertory of choreographer Mark Morris, hailed as the “the most successful and influential choreographer alive, and indisputably the most musical” (The New York Times), whose work is acclaimed for its ingenuity, musicality, wit, and humanity. Live music and community engagement are vital components of the Dance Group.

It has toured with its own musicians, the MMDG Music Ensemble, since 1996, and regularly collaborates with orchestras and opera companies around the world. In addition to 12 full-time dancers, the organization currently employs approximately 200 full-time, part-time and seasonal employees. In the heart of the Brooklyn Cultural District, the Mark Morris Dance Center, founded in 2001, is the hub of dance and music education in Brooklyn. The nine-studio building provides affordable classes in multiple genres for people of all ages, levels, with and without disabilities, accompanied by live music.

The studios, a performance space, a Wellness Center, and ancillary spaces are all available to the community and to nonprofit organizations at subsidized rates. MMDG’s Community Education Programs partner with public and private schools and community centers to provide customized classes. MMDG also offers customized dance workshops for persons with Parkinson’s disease. MMDG programs in NYC and worldwide engage over 100,000 people annually. Propelled by core values of community, access, excellence, and creativity, MMDG is committed to ongoing equity, diversity, and inclusion work to ensure its programs are welcoming and accessible to all.

Job Summary

The Program Assistant provides essential customer service and program support to the Dance Center’s 5,000+ weekly visitors. This part-time position is situated primarily at the front desk of the Mark Morris Dance Center, where all visitors enter the building. Essential Duties and Responsibilities Customer Service Serve as the first point of contact for Dance Center visitors by greeting and directing guests, answering phone calls and electronic inquiries, and providing information about all Dance Center programs, rentals, and the Mark Morris Dance Group.

Communicate, uphold, and enforce Dance Center policies, studio and lobby guidelines, and Community Agreement, all through the lens of MMDG’s core values. Monitor and report on customer experience, providing feedback to Program Managers to inform decision-making. Program & Registration Support Respond to low-level inquiries in Zendesk, in-person and by phone; escalate complex issues to Program Associates and Program Managers as needed. Maintain a strong knowledge base and understanding of all Dance Center software systems including but not limited to: MindBody, Active, Zendesk, and EMS. Assist…

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