Why Government Employees Health Association
FY2024 · Form 990Its mission and biggest programs, as filedProvides comprehensive medical and dental insurance coverage to federal employees, retirees, and their dependents under federal health benefit programs.
- Provide medical and dental coverage to approximately 2,028,696 federal Employees and annuitants and their dependents pursuant to the federal Employees Health benefit act of 1959 (fehbp), as amended, the federal Employees dental and vision insurance program and other Health and…
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenGovernment Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. G.E.H.A has one mission: To empower federal workers to be healthy and well.
The Senior Service Management Administrator is a member of the Enterprise Services and Support team and reports to the Manager, Service Operations and Support. This position is an administration-first role responsible for the daily support, maintenance, configuration, and continuous improvement of the ServiceNow platform and related service management processes. The role builds catalog items, workflows, reports, dashboards, knowledge, and other solutions needed for effective business operations.
The successful candidate will be a capable ServiceNow administrator who collaborates well, partners effectively with the business, and proactively identifies opportunities to improve service delivery and user experience. After core platform responsibilities, the role provides specialty support for ITSM processes, catalog and knowledge management, reporting, CMDB, asset management, and related operational capabilities.
SKILLS ServiceNow Administration and Platform Support · Provide day-to-day administration, monitoring, maintenance, and production support for the ServiceNow platform. · Triage and resolve platform incidents, service requests, defects, access needs, user questions, and assigned enhancement work. · Configure and maintain users, groups, roles, forms, lists, notifications, assignment rules, system properties, scheduled jobs, and other core platform functions. · Build and maintain Service Catalog items, record producers, order guides, variables, approvals, fulfillment tasks, notifications, and related workflows. · Create and maintain reports, dashboards, knowledge content, and user-facing platform experiences that support business operations. · Gather and clarify requirements and translate approved business needs into scalable configurations using out-of-box functionality, Flow Designer, and approved development practices. · Support upgrades, patches, clones, plugin deployments, testing, release activities, production validation, and post-release issue resolution. · Maintain technical documentation, support procedures, configuration records, test evidence, and knowledge articles. · Follow platform governance, security, change, testing, and release standards while favoring maintainable configuration over unnecessary customization.
Specialty Responsibilities After core platform administration responsibilities, this role provides focused support and capability development in the following areas: · Support Incident…
About Government Employees Health Association
From its Form 990- Budget $6.10B
- Staff 1,563 · founded 1939
- Pays its leaders $441K–$2.2M (12 reported)
- Open jobs 18 · Jobs at Government Employees Health Association · Full 990 report