Clinical Operations Manager - Residential Trauma Program

New Employee Retention Bonus *$7,500.00 retention bonus available! (New Employee is defined as someone who has not been employed with Rogers for more than six months) This position will be supporting our team in the NEW Trauma Residential program in Delafield, WI. The Clinical Operations Manager (COM) leads and is accountable for both the operational and clinical components of service delivery. This role requires consistent coordination with clinical care teams and administrative functions, including understanding and accountability for key performance indicators (KPIs), ensuring timely access to care, maintaining quality clinical delivery, and promoting continuity of care for patients.

The COM is responsible for planning, deploying, assessing, and problem-solving activities that support stakeholders—including employees, patients, and families—while fostering strong community relationships and protecting the organization’s reputation for excellence. The COM leads by exemplary professionalism and is responsible for developing and nurturing positive, trust-building, and productive relationships with internal and external stakeholders. This role coordinates communication and collaboration across teams and departments to optimize program outcomes and staff performance, while driving results aligned with the organization’s goals, priorities, and metrics.

Job Duties & Responsibilities: Operational Oversight: Oversee daily program operations, including staffing, scheduling, and resource allocation to ensure efficient and effective service delivery. Manage workforce functions, including hiring, onboarding, training, performance management, and staff development. Maintain accountability for team performance and adherence to organizational standards. Oversee physical plant/environment of care in collaboration with support departments to ensure safety, functionality, and compliance.

Develop and maintain relationships with external vendors and service partners to support operational needs across programs, including facility and site management requirements where applicable. Monitor patient census, referral trends, and local market demand to optimize capacity and access to care. As required per program and/or level of care, will participate in a call schedule, and may at times need to respond onsite to urgent issues, emergencies, and coverage of critical staffing gaps, outside of regular working hours, including nights, weekends, and holidays.

Financial and Resource Management: Manage departmental budgets and staffing models to align with patient demand and financial performance expectations. Participate in the annual budgeting process and monitor ongoing financial performance on a monthly basis through monthly operating reports. Identify opportunities to improve operational efficiency while maintaining quality of care. Clinical Services Oversight: Ensure delivery of high-quality clinical care in alignment with organizational standards, evidence-based…

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