AVP, New Accounts

Lead with Purpose, Unlock Your Team’s Passion At LPL, people leaders hold the key to the employee experience — shaping culture, driving performance, and guiding individuals to new heights. Because when that happens, we all win – clients, LPL, and most importantly our, employees. If you're ready to lead with intention and discover what’s possible, LPL Financial invites you to apply today. Job Overview: LPL Financial is seeking a strategic and results-oriented leader to join the New Accounts leadership team as Assistant Vice President, New Accounts Operations.

This role is responsible for leading the execution, optimization, and transformation of core New Account Opening and Account Maintenance operations while delivering best-in-class advisor experience. The AVP will oversee onshore and offshore operational teams and provide leadership across service delivery, quality, risk management, workforce planning, and process improvement initiatives. This leader will be accountable for operational performance, driving automation and digital transformation efforts, and ensure the organization is positioned to scale efficiently while maintaining strong regulatory and control standards.

The successful candidate will serve as a key partner across Operations, Product, Technology, Compliance, Legal, Risk, Financial Crimes, and Service organizations to identify opportunities to simplify processes, improve advisor outcomes, enhance controls, and implement innovative solutions that support LPL's strategic growth objectives.

Responsibilities

Leadership & Organizational Excellence · Lead, inspire, and develop high-performing onshore and offshore teams, fostering a culture of accountability, innovation, inclusion, and continuous improvement. · Translate enterprise and departmental strategies into actionable operational priorities and measurable business outcomes. · Drive organizational readiness and change management initiatives associated with automation, technology enhancements, and transformation programs. · Build leadership capability within the organization through coaching, succession planning, and talent development. · Champion operational excellence while balancing advisor experience, risk mitigation, and regulatory compliance.

Operational Leadership · Provide end-to-end leadership and oversight of New Account Opening and Account Maintenance daily production staff. · Ensure consistent achievement of service level agreements (SLAs), quality metrics, productivity goals, and risk management standards. · Establish and monitor operational performance indicators, identifying trends and implementing corrective actions when necessary. · Lead resolution efforts for complex operational issues, production incidents, and escalated advisor concerns. · Oversee capacity planning, workforce management, and business continuity strategies to support evolving business demands and growth. · Ensure operational procedures, knowledge management resources, and training materials…

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