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Job · Escondido, CA

Intake Coordinator

The Elizabeth Hospice · Human Services · $37.1M budget · 213 staff · Since 1978

Why The Elizabeth Hospice

FY2024 · Form 990Its mission and biggest programs, as filed

Provides medical, emotional, and spiritual support to those nearing end of life and their grieving loved ones.

  • For more than 48 years, the Elizabeth Hospice, has been recognized as a pioneer in the Hospice industry. We are an experienced community resource providing high-quality care and support to people facing the challenges brought on by advanced serious illnesses.…$20.2M spent in FY2024
  • Children's grief support; this program is a specialized children's bereavement program. IT is unique in san diego county. Our trained counselors and facilitators are a community resource for all grieving children (3 to 17 years old) and their caregivers. There…$6.4M spent in FY2024
  • The Elizabeth Hospice offers comprehensive grief counseling for all ages. These services are open to all in the community regardless of how their loved one died. IT does not require a patient affiliation to access services. Individual counseling and group…$1M spent in FY2024

Before you apply

FY2024 · Form 990Independent: from IRS data, not the org
Pays its leaders
$155K–$374K
12 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$35.9M
spent in FY2024
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
213
employees
213 volunteers
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
77%
of spending
Looks good: 77% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Surplus or deficit
+3%
of revenue, FY2024
Looks good: revenue was at least expenses in the latest filing.
Pt I · Ln 19
Cash reserves
15 mo
of spending, in cash and securities
Looks good: 15.3 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 1979
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

Description The Intake Coordinator is primarily responsible for answering all inquiries and following up in a timely manner. Must have excellent customer service skills, be a team player, and use proper phone etiquette at all times. Responsible for taking control of every inquiry and scheduling care plan visits for patients across the life span (perinatal, pediatrics, and adults) in accordance with the department and agency expectations. The Elizabeth Hospice is San Diego's oldest non-profit hospice of 45 years. We are growing and looking for talented individuals to join our high performing team and support our mission.

We serve all of San Diego county and south Riverside county with multiple hospice office locations. Our Mission: To enhance the quality of life for those nearing the end of life's journey and for those who grieve. Salary: $25 - $27 hourly. Subject to experience and qualifications. Work Schedule: Monday, Tuesday, Wednesday, Friday, Saturday 8;00am-5:00pm. Holiday coverage: 8am-5pm is required for a minimum of 2 shifts per year. Work Location: Escondido, CA Travel: Infrequent for position, if at all.

Requirements

1. Maintains professional relationships with referral sources (hospitals, skilled nursing, assisted living facilities, RCFEs, physician associations and independent medical clinics/offices) and meets the needs of every customer. 2. Explain hospice benefits and services to patients and families as needed. 3. Process new referrals by telephone, email, fax, and web-based portals. 4. Document all inquiries in patient database. s. Schedule all care plan visits and record in scheduler. 6. Acquire all H&P and data material on admission referrals and record information accurately. 7. Contact physicians, patients, families, and case managers to schedule an admission presentation. 8.

Verify Medicare and Medicaid hospice benefits. 9. Schedule and convey necessary information to admissions nurses, SW's, and managers. 10. Responsible for daily routine follow on pending charts. 11. Portray self-confidence with the agency's reputation and translates this image into a trusting relationship both with patients/families and customers. 12. Assist with implementation and coordination of services for patients discharging from facility to begin service with The Elizabeth Hospice. 13. Other job duties and special projects as assigned.

Qualifications

1. High school diploma or equivalent and a minimum experience of 2 or more years in healthcare or call center environment. 2. Excellent verbal and written communication skills. 3. Ability to answer phones, maintains patient referral records, and schedule appointments. 4. Strong organizational skills and manage multiple responsibilities simultaneously. s. Bilingual - Spanish speaking preferred. 6. Demonstrated ability to work closely with a variety of people while effectively using problem solving skills. 7. Demonstrated commitment to hospice philosophy of care. 8. Proficiency in office software…

Read the full posting

About The Elizabeth Hospice

From its Form 990

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