Community Resource Navigator, HCEC

Summary

The Community Resource Navigator will provide case management and support to individuals and families as part of the Housing Consumer Education Center services. The Navigator will provide information, education, and referrals for services that support acquiring affordable housing and/or remaining housed for at-risk community members. This role will also be responsible for facilitating and coordinating HCEC workshops throughout the year. This position will be split between the Marlborough and Framingham offices. Why Work for SMOC?

Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.

Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities

Carry a caseload of individuals and families and provide client-centered short-term case management aimed at connecting households to needed services and supports to achieve and/or remain in safe, stable housing. Provide support, motivation, education, and guidance to meet client’s needs. Maintain accurate client records, collect and enter all required data in CMS system daily, follow up on client outcomes and record accurately. Stay current and aware of all housing programs offered at SMOC including capacity, intake/referral process, and basic eligibility in order to conduct appropriate, warm referrals to SMOC programs.

Responsible for managing, coordinating, scheduling, and facilitating HCEC workshops such as Housing Search and SMOC Supports. Workshops will be held in a combination for formats either virtually, at SMOC, or at community locations throughout the year. Work closely with the Director of Housing Consumer Education Center and HCEC Program Supervisor on building and maintaining community connections to nonprofits, social services, and municipal offices throughout HCEC’s catchment area. Place appropriate referrals to external community partners for needed services that support housing such as elder services, financial literacy and budgeting programs, health care, job programs, etc.

Participate in trainings such as tenant rights, eviction process, financial literacy, etc. in order to build skills and knowledge to support households. Work closely with the Homeownership Coordinator and act as back-up to workshops and…

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