Lead Medical Assistant

Description Function Under the supervision of the Nurse Supervisor and as a member of the clinical team, the Lead Medical Assistant will perform all duties of the Medical Assistant, function as the resource person to the medical assistant staff and coordinate the daily support operations of a single clinical area. The Lead MA will serve as an expert for the Medical Assistant Team on their assigned floor, assist with schedule management and daily assignments to ensure task and workflow readiness, and provide mentorship and training to ensure medical assistants perform at a high level of proficiency.

Representative Duties (Primary): Oversee Clinic Workflow Provides directions and monitors work for floor medical assistant staff Provides direction and support to staff to ensure adequate clinic flow with effectiveness and efficiency Exhibits a high level of technical skill and functions as resource for other clinical support members. Fills in for staff as needed to provide appropriate support for the floor. Takes a supportive role in ensuring clinic workflow is of a high quality.

Routinely reviews Quality Control logs, supply inventory, and ensures Joint Commission readiness in all aspects of Medical Assistant job responsibilities In collaboration with the Clinical Operations Manager, ensures standardization of tasks and consistency in MA performance Works closely with Clinical Operations Manager to recommend changes in team/pod assignment as needed and assigns MA tasks (i.e., exam room stocking) Assists with scheduling of Medical Assistant staff to fulfill clinic needs Supports communication among MA colleagues on personnel issues and schedules to ensure timely arrival/departure/shift changes and adequate coverage during sessions Ensures smooth patient flow during clinic sessions and assist with assigning floating deployment of MAs as needed to ensure equity in use of MA resource Facilitates interpersonal and leadership communication skills between MA, provider, and nursing staff to promote effective working relationships with all members of the healthcare team Ensures assigned areas conform to standards of appearance and that the work and exam rooms are neat, clean, & adequately stocked Ensures appropriate purchasing of supplies and equipment within budgetary guidelines and maintains adequate inventory.

Informs management of need to secure supplies and equipment necessary for optimal clinical operations. Acts as a contact point for patient inquiries, problems and complaints without clinical operations manager Escalates complex issues to Clinical Operations Manager, Director of Nursing, physician floor lead, and/or appropriate resources. Performs other duties as assigned. Subject Matter Expert of Medical Assistant Team Provides input into evaluating performance; May act as supervisor in the absence of COM to ensure safe and timely patient care and clinic flow Works closely with COM to approve time-off and coordinate coverage Collaborates closely…

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