Why California Coast Credit Union
FY2024 · Form 990Its mission and biggest programs, as filedEncourages members to save money and practice thrift.
- Achievement of satisfactory services provided to members in connection with consumer loans, I.e., auto lines, visa, and personal lines of Credit.
- Accomplishment of target goals in connection with provision of mortgage loan products to existing members.
- Member satisfaction in connection with services pertaining to checking/savings accounts, attractive cd rates, ira and similar accounts.
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenThis position is responsible for supervising the daily activities of the Support Services department. The role includes coordinating workflow, monitoring operational processes, and ensuring compliance with established policies, procedures, and regulatory requirements. The Supervisor provides operational guidance and support to staff, assists with process improvements, and helps maintain service quality standards. Additionally, this position oversees operational and telephone support functions provided to branches and the Member Service Center, ensuring timely and effective resolution of service-related issues.
DIMENSIONS Branch/Department Locations: 26 Branches Plus Corporate Departments Internal Clients Supported: Approximately 535 Member Accounts: Approximately 213,000 Monthly Phone Support: Approximately 900 Supervisory responsibilities This position reports directly to the Manager, Support Services. The following staff members are direct and indirect reports: Direct Support Services Specialist I Support Services Specialist II Indirect Sr. Support Services Specialist Procedure Writer Operational Oversight & Support Assist with the management of the credit union’s centralized operational functions, including tax reporting, account maintenance, procedures, and legal/operational items.
Serves as a subject matter resource for operational processes and provides support to internal departments. Assists with oversight and support of the operational activities of the Support Services team, ensuring tasks are completed accurately and efficiently. Monitors branch and MSC support needs and collaborates with the manager of Support Services and staff to develop practical process improvements. Departmental Coordination & Process Management Assists in the planning and implementation of departmental initiatives to support current technologies, processes, and service offerings. Communicates procedural and program updates to staff and guides implementation.
Ensures departmental records are maintained in accordance with established record retention requirements and organizational standards. Vendor & Technology Support Manages day‑to‑day vendor relationships and monitors service levels. Reviews operational technology, equipment, and project needs; provides recommendations to management. Financial & Budget Responsibilities Monitors departmental expenses and adheres to departmental budget guidelines. Ensures overtime is managed appropriately and in accordance with established policies, procedures, and business needs. Leadership & Staff Development Models and supports the credit union’s mission, vision, and values.
Addresses employee relations matters and escalates to the department manager as appropriate. Provides training, cross‑training, and job‑shadowing opportunities to ensure staff competency and development. Participates in hiring decisions and administers corrective action when necessary. Service Quality Assists the Manager in promoting the department’s…
About California Coast Credit Union
From its Form 990- Budget $167.6M
- Staff 675 · founded 1929
- Pays its leaders $3K–$1.2M (12 reported)
- Open jobs 18 · Jobs at California Coast Credit Union · Full 990 report