Patient Financial Services Rep Associate

At UK St. Claire, our staff is our greatest asset in the mission to create a healthier and more prosperous population. We strive to foster the talent and potential of our employees and prioritize safe working conditions and equal compensation rates to ensure that continual growth is possible. UKSC is a nurturing workplace for all healthcare professionals. We invite you to explore our current job openings and see if our opportunities could be the right fit for you.

Job Description

Job Summary Responsible for supporting patient financial services by ensuring accurate account management, timely documentation, and effective communication. Provides superior customer service to insurers, and internal stakeholders to facilitate resolution of financial matters. Ensures compliance with departmental policies, procedures, and regulations while maintaining professionalism in all interactions. Coordinates with team members and leadership to resolve inquiries, improve processes, and contribute to the overall efficiency of patient financial operations.

Essential Functions • Completes assigned daily responsibilities related to billing, follow-up, cash management, or denials prevention in accordance with departmental priorities and supervisor direction. • Accesses and accurately updates patient financial information in required systems and databases. • Adheres to departmental policies, procedures, and regulatory guidelines to ensure compliance. • Responds to insurance, and internal stakeholder inquiries with professionalism and courtesy. • Collaborates with team members and cross-departmental staff to resolve account-related issues. • Documents all actions, communications, and resolutions in systems in an accurate and timely manner. • Identifies and escalates unresolved concerns to appropriate supervisors or leadership. • Assumes ownership of customer concerns by providing thorough follow-up and resolution. • Maintains professional representation of the organization in all customer interactions. • Performs other duties as assigned.

Education

Requirement: High school diploma or equivalent Experience Requirement: 0-2 years of experience An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted. Certifications & Licensures: N/A Working Conditions A. Lifting, pushing, and/or pulling objects up to 50lbs:2. Occasional ( B. Lifting, pushing, and/or pulling objects over 50lbs:1. Never C. Standing or walking with objects up to 10lbs:3. Intermittent (10% - 50% of the time) D. Standing or walking with objects up to 25lbs:2.

Occasional ( E. Sitting at the computer workstation for extended periods:3. Intermittent (10% - 50% of the time) F. Risk of back injury from moving, lifting or positioning patients, equipment, or materials:2. Occasional ( G. Repetitive…

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