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Job · Las Cruces, NM · Full time

Call Center Representative - (25-03)

La Clinica De Familia · Health Care · $60.9M budget · 639 staff · Since 1978

Why La Clinica De Familia

FY2024 · Form 990Its mission and biggest programs, as filed

Provides health and social services to low-income residents in Southern New Mexico.

  • The clinical program provides comprehensive, quality primary medical, dental, social services and behavioral health care and services to residents of southern new mexico. During the year, 237,408 clinic visits were performed.$43.8M spent in FY2024
  • Early head start is a federal child-development program that emphasizes family engagement in early childhood development and education. During the year, 429 participants were enrolled in either center-based or home-based programs.$4.3M spent in FY2024

Before you apply

FY2024 · Form 990Independent: from IRS data, not the org
Pays its leaders
$16K–$339K
11 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$53.1M
spent in FY2024
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
639
employees
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
91%
of spending
Looks good: 91% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Surplus or deficit
+13%
of revenue, FY2024
Looks good: revenue was at least expenses in the latest filing.
Pt I · Ln 19
Cash reserves
12 mo
of spending, in cash and securities
Looks good: 12.2 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 1978
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

La Clinica de Familia (LCDF) is a FQHC with several locations in Southern New Mexico. For over 40 years, La Clinica has provided services to the residents of Southern New Mexico. Our mission statement definitely speaks to what La Clinica de Familia stands for, which is to empower and enrich families, individuals, and communities by providing quality medical, dental, behavioral health and educational service for people of all cultures. Non-exempt $15.35 Job Summary: Familiar with LCDF protocols, policies and procedures. Responsible for professionally responding to all clinical, administrative or access inquires.

The Representative is responsible for a large volume of calls in regards to patient care needs. Representative will be scheduling in a timely matter, answering calls, requesting refills and referrals, while keeping the company’s core values in mind. Core Values: Trust, Quality, Respect, Responsibility, Commitment, and Team Work. Location: Las Cruces. Offsite remote work possible after 90 days. Core Competencies: Excellent communication skills both verbal and written. Excellent PC skills. Strong typing and Internet navigation skills required. Strong Communication and customer service skills.

Organization and coordinating skills the ability to multi-task and handle multiple priorities and changes with professionalism. Ability to work in a high volume, high pressure, deadline-oriented environment Ability to work independently and as a contributing team member Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar. Strong listening skills. Strong problem solving skills and has the ability to multi-task. Consistent in attendance and stable work history Proven ability to provide customer service Detail oriented Previous customer service or call center experience is preferred.

Job Requirements: High school diploma or equivalent and medical office experience in appointment scheduling and extensive public contact work, specifically through telephones preferred, with a minimum of one year in a clerical position. Must pass a criminal background check; maintain a current driver’s license, current automobile insurance, and maintain a clean driving record.

Bilingual English/Spanish preferred Benefits: · Health Insurance - PPO · Dental Insurance · Vision Insurance · 401(K) with employer matching · Life and AD&D Insurance · Short Term Disability · Long Term Disability · Supplement Life Insurance · Paid Time Off (PTO) · Holidays (9) · Education Reimbursement · Cafeteria Plan · Employee Assistance Program · Travel Reimbursement 25-03-457-04 INDEL

Read the original listing on laclinicadefamiliainc.applytojob.com

About La Clinica De Familia

From its Form 990

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