Guest Relations Coordinator, Hope Lodge

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Guest Relations Coordinator manages guest referrals, check-ins, and coordinates guest services to ensure a welcoming experience for patients and caregivers.

This role supervises concierge coverage, maintains guest records, and ensures smooth operations of front desk services. Pay: $20.41/hour Schedule: Full-time, Mon-Fri. 37.5 hours per week. The exact schedule is currently being finalized and will include a consistent/set schedule with some weekend coverage . Holiday Coverage: This position will participate in holiday coverage as part of the Lodge’s 24/7 operation. Guest-Focused Role: Supports the daily guest experience at Hope Lodge and works closely with patients, caregivers, Lodge staff, and other partners in a compassionate, service-oriented environment.

Essential functions

Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service (30%) Manage guest referrals, screening, and room allocation to maximize occupancy (25%) Supervise front desk operations including phone inquiries and guest requests (15%) Monitor facility readiness and cleanliness, coordinating with maintenance and housekeeping teams (10%) Track and analyze occupancy data to inform decisions and improve operations (10%) Resolve guest concerns and implement service recovery solutions (10%) EXPERIENCE/QUALIFICATIONS: ​High School Diploma or Equivalent​ Additional education or certification in hospitality management, office administration, or a related field is preferred.

Minimum 2 years of experience in hospitality, guest services, or a related field, with knowledge of guest relations and check-in procedures Valid Drivers License required if expected to operate lodge vehicles. KNOWLEDGE, SKILLS, AND ABILITY: Excellent communication and interpersonal skills Ability to coordinate services and supervise front desk staff Strong organizational skills with attention to detail Proficiency in Microsoft Office and reservation systems Customer service focus and problem-solving ability TRAVEL REQUIREMENTS: (Provide travel expectations for this role) Travel Required for training upon hire otherwise minimal travel required.

PHYSICAL REQUIREMENTS: The position may involve extended periods of standing and walking, particularly during guest check-ins, concierge services, and inspections of guest rooms and common areas. Occasional lifting and carrying of items such as luggage, supplies, or equipment may be required, particularly during guest arrivals or when assisting with guest needs. The ability to perform tasks that require manual…

Read the full posting