Lead HR Shared Services Spec

1 Inventa Place Silver Spring, MD 20910 Kids Are Our Everything. Department 10043 HRIS Pay Range $73,195.20 - $121,971.20 Lead and support a high-performing HR Shared Services team dedicated to delivering exceptional customer service and operational excellence. As the primary point of contact for HR transactional inquiries and HR system support, this role serves as a subject matter expert, ensuring timely resolution of employee and manager requests. The HR Shared Services Lead drives process improvements, monitors transaction quality, provides team guidance and coaching, and partners with HRIS to enhance system functionality and service delivery.

This position requires strong critical thinking, communication, leadership, and customer-focused problem-solving skills. The HR Shared Service Lead will coordinate and manage the HRSS team. Lead role is the primary point of contact for customers seeking assistance with PeopleSoft HR module related transactional issues. Utilizes knowledge of the standards of operations and of the tools necessary to monitor HR transaction quality and reports results. Serves as the Subject Matter Expert for HR transaction inquiries. May recommend system functionality enhancements or team productivity improvements.

Provides guidance to other HRIS and HRSS staff to ensure that a consistent and positive customer experience is being projected and that inquiries are being resolved as quickly and efficiently as possible. This position will require a high degree of critical thinking combined with exceptional oral and written skills and a high focus on providing a world-class customer experience to employees.

Minimum Education Bachelor's Degree (Required) Or Equivalent Work Experience Minimum Work Experience 6 years related business experience (Required) And HRIS Systems and HRSS call center experience And Strong working knowledge of MS Office - including Word, Excel, PowerPoint and Outlook Required Skills/Knowledge Strong attention to details and dedication to identify areas of strength and opportunity Strong communication skills, organizational and negotiation skills Ability to identify changes needed to better the process and support the HRIS and HRSS Team Utilizes judgment, diplomacy, and collaboration skills to interact positively and communicate appropriately with team members, management, stakeholders and customers Ability to independently research and respond to technical questions and issues Ability to combine technical knowledge with an understanding of expectations to offer creative solutions to complex problems in a practical, timely and efficient manner Strong consulting skills and demonstrated ability to work in a team environment, as a team leader and member Functional Accountabilities Technical Maintains a broad base of technical skills to diagnose and resolve HR Shared Services transactional issues while displaying excellent interpersonal skills.

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