Assistant Branch Manager

About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Specific duties include, but are not limited to, the following: Assist Branch Manager in hiring, assessing, coaching and developing high performing branch teams to ensure consistency and uniformity in providing excellent member service, achieving sales goals, and ensuring an operationally and regulatory compliant branch at each given location. Create and ensure an ongoing sales through service culture.

Ensure branch staff possess and utilize sales, service, and cross-sell skills to achieve individual and team sales goals. Assist in the creation, implementation, and achievement of the branch business plans to meet objectives set by management. Assist in developing and implementing strategies to meet sales and service goals while maintaining a safe and sound operation in each location. Implement and monitor sales and cross-selling programs to continue to improve products per member while ensuring members are advised of the best products and services to best fit their financial needs. Ensure premier member service standards are being met within the branch at all times.

Responsible for branch scheduling to ensure proper resources are allocated to functions necessary to ensure an effective and efficient flow of member traffic. Responsible for an effective and efficient operation within the branch, including vault oversight, cash levels, security of negotiable instruments, teller drawers and limits, member documentation, etc. Ensure operations within the branch are consistently applied within policy/procedure as well as rules and regulations; maintain a clean, safe and sound operation within the branch. Conduct required in-branch audits weekly and monthly to ensure compliance with policies/procedures and rules and regulations.

Respond timely to audits with effective action plans to ensure ongoing safety and soundness. Ensure dual control is implemented and followed at all times; manage overall cash position for the branch while limiting excess cash and overall expense. Comply with BSA and SAR requirements and ensure branch staff do the same. Ensure proper disclosures, marketing materials, etc. are readily available for staff to utilize. Review and analyze branch reports and activities, including income generation, production goals and results, expense items, audits, etc. in order to…

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