Student Account Manager

The Talent Acquisition department hires qualified candidates to fill positions which contribute to the overall strategic success of Howard University. Hiring staff “for fit” makes significant contributions to Howard University’s overall mission. At Howard University, we prioritize well-being and professional growth.

Here is what we offer: Health & Wellness: Comprehensive medical, dental, and vision insurance, plus mental health support Work-Life Balance: PTO, paid holidays, flexible work arrangements Financial Wellness: Competitive salary, 403(b) with company match Professional Development: Ongoing training, tuition reimbursement, and career advancement paths Additional Perks: Wellness programs, commuter benefits, and a vibrant company culture Join Howard University and thrive with us! https://hr.howard.edu/benefits-wellness We are seeking a The Student Accounts Manager provides strategic and operational leadership for the Office of the Bursar's student account operations, customer engagement, and service delivery.

This position oversees a team responsible for delivering exceptional service while ensuring fiscal stewardship, operational efficiency, regulatory compliance, and institutional accountability. The Manager develops and implements service strategies that enhance the student experience through technology, automation, data analytics, and continuous process improvement while partnering across the University to strengthen financial operations, improve service delivery, and support student success. This is a full-time, fully in-person position based on Howard University's campus.

Regular on-site presence is essential to lead daily operations, supervise staff, provide direct support to students and families, and collaborate with faculty, staff, and campus partners. Work is performed primarily in a professional office environment with frequent interaction with students, families, faculty, staff, and external stakeholders. Periodic evening and weekend work may be required to support peak enrollment, billing, registration, and other critical operational periods.

Essential Duties and Responsibilities • Lead, supervise, coach, and develop a team of Student Account Analysts and customer service staff by establishing performance expectations, fostering professional growth, and promoting a culture of accountability, collaboration, and continuous improvement. • Oversee the delivery of exceptional student account services across in-person, virtual, email, and self-service channels, ensuring a student-centered experience and the timely resolution of complex account inquiries and escalations. • Manage daily operations, including staffing, workload distribution, queue management, resource allocation, and operational procedures to ensure efficient, consistent, and compliant service delivery. • Analyze service, operational, and financial data to monitor performance, identify trends, develop key performance indicators, and implement data-informed…

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