Dispatcher

GENESIS HEALTHCARE SYSTEM In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation.

All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. : Overview of the position: The Dispatcher I position is responsible for taking incoming non-emergency calls and dispatching to the appropriate vehicles to ensure the proper service and response time. The incumbent is responsible for relaying patient medical information to hospital or facility as appropriate and recording all statistical information of the transport for reporting purposes.

The Dispatcher II position is responsible for taking incoming emergency and non-emergency calls and dispatching to the appropriate vehicles to ensure the proper service and response time. The incumbent is responsible for relaying patient medical information to hospital or facility as appropriate and recording all statistical information of the transport for reporting purposes.

Essential duties

1. Receive, record and dispatch incoming non-emergency calls from Police and Fire agencies, hospitals, nursing facilities and private individuals. 2. Enter all statistical information in the CAS CAD system involving ambulance or NEV calls and vehicle status to be utilized for Monthly Management Reports. 3. Provides the responding unit with appropriate information for patient, location and destination, routing instructions utilizing knowledge of geographical area and mapping resources and the need for any special equipment. 4.

Communicate any issues with the supervisor related to the staffing of all operational areas to ensure adequate deployment is maintained by reviewing daily deployment schedule as well as absence and tardy forms as documented by dispatch personnel. 5. Communicate through frequent telephone contact with Police, Fire, Hospital and Nursing Home personnel 6. Report to work 10 minutes prior to shift to assure a smooth shift change and accurate car coverage. 7. Maintain and update all dispatch logs, as appropriate. 8. Maintain appropriate coverage utilizing established system status plan as defined in the dispatch CAD system 9.

Ensure timely dispatch of all calls to ensure customer needs are maintained. 10. Communicate with oncoming dispatchers’ information necessary to ensure a smooth transition of responsibilities and have the oncoming dispatcher acknowledge same before you leave your workstation at the end of your shift. 11. Monitor the route and status of units to coordinate and prioritize the dispatching of units 12. Complete employee tardy/absent slips daily. 13. Must maintain confidentiality of all employee, corporate and patient records and…

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