Why Macalester College
FY2024 · Form 990Its mission and biggest programs, as filedProvides a highly selective, four-year liberal arts education on a residential campus focused on community, diverse living-learning programs, and sustainability.
- Instruction of students and academic support of instruction: students from across the united states and 107 countries experience an academic program that prepares them for world citizenship. The student faculty ratio is 10:1, with an average class size of 16.…$150.1M spent in FY2024
- Student services: the co-curricular student experience is critical to every student. To support a vibrant student experience, Macalester provides a range of student services and support. With more than 100 student-run clubs and organizations, Macalester students have significant leadership opportunities.…$28.8M spent in FY2024
- Residence and dining halls: Macalester is a residential campus, located on 53 acres in the center of a major metropolitan area. Two-thirds of students live on campus. Macalester has 10 residence halls and a variety of living learning communities, including…$12.3M spent in FY2024
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenOverview
Leader of the ITS Help Desk and first-line Support Services team. Responsible for building and maintaining a highly effective, consistent support desk that delivers fast, friendly, and reliable technical assistance to students, faculty, and staff. By closely managing and mentoring student workers, streamlining ticket resolution, and ensuring smooth hardware delivery and onboarding processes. Works to improve the daily technology experience across the institution while fostering a strong service culture within the team. About the Department: The Lead is part of the greater Support Services team, which is comprised of the Help Desk, Desktop Support, and AV/Event services.
Our department is the front door to providing technology services and support to the Macalester College community. Responsibilities & Qualifications Oversee the day-to-day operations of the Help Desk and First Line ticket queue, ensuring timely triage, assignments, resolutions, or escalations. Recruit, train, schedule, supervise, and mentor student workers, providing ongoing coaching, performance feedback, and professional development opportunities. Oversee hardware asset management, imaging, configuration, delivery, and setup for end users, maintaining efficient and well-organized equipment deployment processes.
Work with Associate Director and Administrative Technology Partner on purchasing hardware and maintaining a steady pipeline of equipment for inventory. Collaborate with the Administrative Technology Partner on knowledge management efforts by contributing to and helping to build light training materials, job aids, and documentation for the department and, as needed, other ITS divisions. Participate in new student orientations and deliver technology-related training sessions to staff, faculty, or students as required. Team Leadership: Hires, trains, develops and manages the effectiveness of team member(s) to meet college and department goals.
Provides informal feedback on an ongoing basis and formal feedback in the annual performance review process to develop talent. Collaborates with HR on employee processes. Other Responsibilities: Completes other responsibilities as assigned. Participates as an active member of the team. Participates in department and college activities and supports implementation of shared goals and initiatives. Provides backup support to other members of the team.
Required Qualifications: Associate’s Degree 3 years experience working in a support desk environment Experience providing technical support for MacOS and Windows computers Supporting different peripherals, printers, and other technology for end users Preferred Qualifications: Bachelor’s Degree in a technology area of study preferred Multiple years leading a help desk team, supervising student workers or employees, including recruiting/hiring process, coaching and mentoring Worked in a higher education environment is preferred Compensation : $62,135.00-$64,959.00 Annually Union: MAPE…
About Macalester College
From its Form 990- Budget $328.5M · Education
- Staff 2,823 · founded 1874
- Pays its leaders $188K–$604K (12 reported)
- Open jobs 11 · Jobs at Macalester College · Full 990 report