Patient Access Coordinator

We believe a career is more than just a career — it's a calling. Our teammates' "True North" is what calls them to health care; it’s their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love. Department: 10907290 Outpatient Infusion Work Shift: Monday - Friday. 8:00 am - 4:30. Weekends as needed.

Job Description

The Patient Access Specialist at North Mississippi Health Services is responsible for supporting the overall financial health of the organization by completing the daily activities of the collecting and input of Insurance Information, Point of Service Collections and Financial Arrangements, & Customer Service via Direct Contact with Patients and their family members.

This role operates under the guidance of the Patient Access Manager and requires an experienced individual with excellent analytical, organizational, and communications skills to manage Demographic and Insurance Information. resolve real time edits & denials, and interface effectively wit h internal and externa l stakeholders to promote timely and accurate patient flow and collections.JOB FUNCTIONS Scheduling: • Responsible for scheduling/rescheduling, pre-certifying, checking medical necessity, and pre-registering patients for appointments, diagnostic tests, and outpatient procedures as ordered by referring providers • Obtains necessary information required for scheduling, pre-certification, and pre-registration • Obtains and/or verifies patient demographics, insurance information/eligibility, and benefits • Responsible for informing patients and/or clinical staff of the proper preparation and instructions for the tests ordered • Notifies patient of the location of the appointment date & time, test, and/or procedure Patient Experience: • Obtains crucial confidential patient identification information including patient records, signatures, and payment information repeatedly and ensures HIPAA guidelines are enforced • Effectively communicates NMHS’ organizational revenue cycle and financial policies including estimates, charity plans and payment options to patients and patient representatives • Provides bedside registration to obtain consent form signatures, collect insurance, and other confidential information pertinent information to ensure accurate medical record data entry that aligns with CMS and other regulatory agencies Collections & Financial Arrangements: • Ensures team members are providing estimates to guarantors for elective procedures and collection attempted at the point of pre-registration or point of service • Ensures team members are administering ABNs when necessary • Ensures accounts are financially secure prior to service • Ensures timely and accurate processing of accounts in accordance with best practices, defined workflow, procedures, and applicable legislation/regulations Denials Management: • Corrects front end errors real time to…

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