Why Spire Credit Union
FY2024 · Form 990Its mission and biggest programs, as filedProvides members with secure financial services, including home banking, ATM access, and in-person transactions, to improve their overall financial well-being.
- Providing savings deposit services, checking accounts, originating new loans, and servicing the loan portfolio for members.
- Dividends paid to members on 516,354 deposit accounts.
- Recording member account activity and providing members access to their accounts via home banking, atm networks, and in person at the cu office.
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenDescription Role : The Mortgage Servicing Manager leads daily residential mortgage servicing operations, ensuring accurate borrower transactions, responsive service, regulatory compliance, and adherence to investor and company requirements. The role manages staff, resolves escalated issues, and improves processes across escrow, loan maintenance, payoffs, and investor reporting. Major Duties and Responsibilities Lead daily servicing operations and assign work to meet accuracy, timeliness, productivity, and service goals. Maintain a high-level of member service by ensuring questions are answered and requests are processed in a timely manner.
Oversee escrow administration, tax and insurance disbursements, loan maintenance, payoffs, releases, and lien satisfaction. Manage rate locks and coordinate accurate, timely loan delivery to investors in accordance with pricing, commitment, and delivery requirements. Ensure compliance with applicable laws, regulations, investor requirements, and company policies. Maintain procedures and training and implement regulatory, investor, product, and system changes. Resolve escalated borrower inquiries, disputes, complaints, and servicing exceptions. Manage investor reporting, remitting, reconciliations, custodial accounts, and related exceptions.
Supervise employees in the Mortgage Servicing Department in accordance with the organization’s policies and applicable laws and regulations Recruit, coach, and develop staff while maintaining appropriate staffing and cross-training. Partner with internal teams and lead process and system improvements that strengthen efficiency and the borrower experience.
Other Duties Comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back Regular and predictable attendance Perform other duties as assigned to support effective department operation. Regular and predictable attendance.
Requirements
Experience/Education/Certifications/Licenses · Bachelor’s degree in business, finance, accounting, real estate, or a related field, or equivalent experience. · Five or more years of residential mortgage servicing experience, including two years in a leadership role.
Demonstrated Knowledge · Strong verbal and written communication skills. · Computer skills including Microsoft products. · Ability to work in a fast-paced environment and manage multiple tasks. · Knowledge of Fiserv DNA and Encompass a plus. · Strong understanding of Fannie Mae's guidelines, eligibility requirements, and processes for loan servicing, delivery and sale. · Simple arithmetic and finance related mathematics (e.g., interest, time value of money, compounding) · Knowledge of Secondary Market guidelines, CFPB regulations and all other mortgage related laws and regulations Communication Skills Ability to proactively respond to…
About Spire Credit Union
From its Form 990- Budget $268M
- Staff 566 · founded 1934
- Pays its leaders $323K–$1.6M (12 reported)
- Open jobs 47 · Jobs at Spire Credit Union · Full 990 report