IT Manager

Title: IT Manager Job Location: New York City / National Staff Status: Full-Time / Exempt / Hybrid Reports to: Chief Operating Officer Salary Range: $85,000 - 90,000/annualized Job Summary The IT Manager is responsible for overseeing all aspects of the information technology function of the All Stars Project, a national nonprofit. This role is the internal owner of IT: it directs the external managed services partner (MSP) and other technology vendors, and leads the planning and delivery of all IT initiatives. The IT Manager role requires a high level of confidentiality, sound judgment and discretion.

The position will work closely with the Chief Operating Officer to implement strategies, policies and best practices across the All Stars Project. This position is hybrid and requires regular in-person attendance in the New York City offices.

Job Responsibilities IT Operations and Vendor Management — 30% Serve as the primary internal IT liaison to the organization, establishing credibility through responsive, high-quality internal service and clear communication, including but not limited to troubleshooting routine issues, escalating complex issues, and ensuring consistent follow-up Act as the internal owner of the IT function, orchestrating priorities, vendors, and roadmap while performing selected hands-on technical work. The managed services partner (MSP) performs most execution; this position is the MSP's internal client.

Manage the MSP relationship end to end, including contracts, service level agreements, performance oversight, escalations, and day-to-day translation between the MSP and staff. Monitor ticket trends, review MSP performance, prepare updates for the Chief Operating Officer, and ensure timely resolution of issues. Manage the technology budget, including a monthly variance report and a quarterly outlook. Respond to the requests of the Chief Operating Officer as needed. Technology Projects and Implementation — 30% Manage the All Stars Project's portfolio of strategic IT projects, from planning through execution.

Identify and research needed IT projects, and prepare proposals covering cost and resource requirements. Apply standard project management practices, tools, and methodologies to deliver project goals, including utilization of test groups, post-deployment check-ins, etc. Lead and drive cross-functional project teams for assigned technology projects. Support change management for new technology tools, systems, and protocols by developing clear staff communications, coordinating training or guidance, gathering feedback, and ensuring appropriate follow-up after implementation.

Conduct user training and provide staff guidance on technology tools, systems, and protocols, including onboarding support for new hires and follow-up training as needed. Direct external technology vendors and consultants to successful project completion, serving as the liaison between them and All Stars Project leadership and staff. Report regularly on…

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