Assistant Community Manager - Gary, IN

Assistant Community Manager Job Description Revised January 2026 Organization Overview Communities First, Inc. is a Michigan-based nonprofit 501(c)(3) whose mission is to build healthy, vibrant communities through economic development, affordable housing, and innovative programming. CFI is committed to providing safe, quality affordable housing, increasing economic opportunities, and improving the quality of life for the populations we serve.

Job Summary

The Assistant Community Manager supports the Community Manager in the day-to-day operations and administration of CFI-owned and managed properties. This role assists with leasing, compliance, resident relations, reporting, and coordination with maintenance and service partners to ensure properties operate efficiently, remain compliant, and provide high-quality service to residents. The Assistant Community Manager acts as a key support to ensure operational continuity and resident satisfaction.

Essential Functions

Leasing & Occupancy Support Assist with tenant selection activities including application intake, file review, unit showings, leasing paperwork, and unit transfers Support timely processing of move-ins, move-outs, and waitlist management Maintain accurate leasing documentation and resident files Compliance & Certifications Assist with income certifications and recertifications for LIHTC, Section 8, supportive housing, and other rental assistance programs Gather and verify third-party income and asset documentation (employers, banks, government agencies, etc.) Maintain certification data in MSHDA’s Certification Online System and other required databases Support audit preparation and respond to file review requests under the direction of the Community Manager Resident Relations & Customer Service Serve as a point of contact for residents, responding to questions, concerns, and service requests Assist with resident retention efforts, eviction prevention strategies, and payment plan coordination Support enforcement of lease compliance, including notices and documentation Maintenance & Operations Coordination Submit and track maintenance work orders; follow up to ensure timely completion Coordinate unit readiness and turnover activities with maintenance staff Assist with inspections and document findings as directed Administrative & Reporting Support Assist with preparation and submission of weekly, monthly, and site-level reports Support accurate recordkeeping, data entry, and file organization Participate in on-call rotation as required Team & Organizational Support Collaborate with service partners, case managers, and internal departments Support Community Manager with operational tasks and special projects Perform other duties as assigned to support property and organizational goals Education Associate’s or Bachelor’s degree preferred Relevant experience may be substituted for formal education Certificates and Licenses Valid driver’s license required Housing compliance certifications…

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