Case Manager (Bilingual)

Position Summary

The HRSN Housing Case Manager provides comprehensive housing-focused case management services to households experiencing housing instability or crisis. This role supports participants receiving Health-Related Social Needs (HRSN) funding by assisting with housing search, financial assistance coordination, and ongoing stabilization services to promote long-term housing success. The position requires strong housing navigation skills, landlord engagement, financial documentation oversight, and trauma-informed support practices.

Essential Duties

Provides housing navigation and placement support to individuals and families experiencing housing instability. Coordinates financial assistance in compliance with HRSN funding requirements and internal financial protocols. Delivers ongoing case management services to promote housing retention and long-term stability. Job Functions Assists participants in identifying safe, stable housing options aligned with their long-term goals. Develops individualized, participant-driven housing stabilization plans. Engages landlords, property managers, and housing providers to secure housing placements. Advocates for participants in housing negotiations, lease processes, and tenant rights education.

Coordinates financial assistance for rent, move-in costs, utilities, and other eligible housing-related expenses. Ensures proper documentation and compliance with HRSN financial management and billing protocols. Supports participants in accessing rental arrears assistance, utility programs, and other stabilization resources. Provides ongoing case management including goal-setting, life skills coaching, and resource navigation. Coordinates with healthcare providers, social service agencies, and employment programs to provide wraparound support. Assists participants in obtaining identification, enrolling in benefits, and accessing supportive services.

Maintains accurate and timely case notes and documentation in HMIS or other required systems. Tracks housing outcomes and participant progress to meet program reporting requirements. Ensures confidentiality and compliance with Medicaid, county, HUD, and agency regulations. Adheres to agency policies and best practices in trauma-informed care, cultural responsiveness, and harm reduction. Performs additional duties as assigned in support of program operations.

Qualifications

High school diploma or equivalent required. Strong organizational and communication skills. Ability to maintain confidentiality and manage sensitive participant information. Proficiency in Microsoft Office, Google Suite, and client databases (HMIS preferred). Valid driver’s license, proof of insurance, and reliable vehicle required. Bilingual skills (Spanish, Russian, or other languages commonly spoken by participants) preferred.

Preferred Qualifications

Bachelor’s degree in social work, human services, or related field. Experience working with individuals experiencing homelessness or housing…

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