Quality Improvement Coordinator

Why Join Everstand? Find joy and purpose in a career where you can make a difference every day. Join an inspired team of professionals dedicated to transforming the lives of youth and strengthening families and communities. Everstand is an independent, not-for-profit organization, not a federal or state agency—serving more than 1,000 children annually across 12 locations. As part of our team of approximately 500 professionals across DC, MD, PA, and WV, you’ll have the opportunity to empower youth and families to heal, grow, and thrive in their communities.

Position Summary

Everstand is seeking a detail-oriented, analytical, and organized Quality Improvement (QI) Coordinator to support quality assurance, regulatory compliance, and continuous improvement across our programs and departments in Maryland, Pennsylvania, and the District of Columbia. Based in Baltimore, this role plays an important part in ensuring our services meet internal quality standards, state licensing requirements, national accreditation standards, and funding expectations. What You’ll Do! Quality Improvement & Compliance Support quality improvement initiatives, policies, and procedures. Monitor compliance with licensing, accreditation, regulatory, and funding requirements.

Assist with audits, risk management, corrective action plans, and staff training. Respond to staff questions and track formal concerns. Data Analysis & Reporting Prepare and analyze reports on program outcomes, incidents, surveys, and compliance. Create reports, presentations, and dashboards to support decision-making. Monitor electronic health record (EHR) documentation for accuracy and timeliness. Share data and findings with program teams and leadership. Audits & Continuous Improvement Audit client records and program spaces for compliance. Identify trends, documentation gaps, and areas for improvement. Help develop corrective action plans and support regulatory reviews.

Surveys & Feedback Coordinate surveys for employees, clients, families, and referral sources. Use SurveyMonkey to collect and analyze feedback. Identify opportunities to improve services based on survey results. Formal Concerns & Investigations Track formal concerns and client grievances from beginning to resolution. Coordinate documentation, interviews, and follow-ups. Communicate findings and recommendations to leadership. Review data to identify recurring concerns and trends. EHR Support & Training Maintain EHR super user certification and work toward trainer certification. Provide EHR training and technical support to staff.

Report system issues and assist with system updates and document management projects. What We’re Looking For? The ideal candidate is a strong problem-solver with excellent communication skills, advanced Microsoft Excel proficiency, and the ability to manage multiple projects and deadlines in a collaborative, mission-driven environment. Required Education & Experience Bachelor's degree and at least 1 year of…

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