Student Services Manager

OVERVIEW

The Student Services Manager will report directly to the [HIRING MANAGER TITLE] and will provide professional support services to prospective and current Year Up United students. The Student Services Manager is responsible for monitoring and supporting students’ success throughout the program by assessing external readiness factors and intervening as appropriate to assist with barrier mitigation and reduction. This role includes direct case management support of students, building internal program capacity for student services, and expanding access to external resources for delivering counseling and related social services.

To be successful in this role, you will be an experienced social work professional who thrives in fast-paced, dynamic environments. You will be skilled at working in a multidisciplinary setting while also being comfortable testing new infrastructure, providing feedback, and participating in conversations about program growth and how to best support our students and interns. In addition, you will maintain the highest levels of confidentiality and ethics, and possess an ability to communicate with and relate to diverse audiences.

In keeping with Year Up United values, the Student Services Manager will also have the opportunity to interact with students as a coach, group facilitator, and advocate, participating in creating and sustaining a positive educational environment, with trust among students, staff and site leaders.

KEY RESPONSIBILITIES

Program Enrollment and On-boarding Participate in prospective student engagement activities to identify students who will be successful in the Year Up United program Conduct one-on-one interviews and assessments of prospective students to assess readiness and Year Up United’s ability to support them through the program Conduct Onboarding Student Support Plan interviews and written plans for conditionally accepted students Collaborate with site-based staff to address student needs and barriers by sourcing community supports and referring students to resources (e.g. healthcare, childcare, legal representation) Other duties as assigned Direct Services Build relationships with students through individual meetings, group sessions, and by being a visible presence on site and/or virtually Provide one-on-one crisis intervention to assess student and intern needs, stabilize, and provide a Barrier Reduction Support Plan connecting students to appropriate available resources Document student/intern interactions, case management work and referrals in the organization’s database tracking system Develop and facilitate supportive or psycho-educational and community resource groups (e.g. benefits enrollment, wellness, life skills, prevention groups) as needed Program Development and Functional Team Support Participate actively as a member of the Students Services team, contributing ideas and recommendations for improving programming and processes based on student needs and staff experiences…

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