User Support Technician I

Reports to: Director of Information Technology Department: Information Technology Status: Full-time, Non-exempt Note: Driver’s license is required for this position. About Central Park and the Central Park Conservancy Central Park is one of the most famous and beloved urban public spaces in the world. Designed by Frederick Law Olmsted and Calvert Vaux in 1857, the 843-acre park was the first purpose-built public park in the country and is a National Historic Landmark. The Central Park Conservancy, a private not-for-profit organization, was founded in 1980 to rescue the Park which had fallen into serious disrepair.

Since that time, the Conservancy has overseen the investment of approximately $2 billion in the restoration of the Park, and now hosts over 40 million visitors a year. The Conservancy’s mission is to preserve and celebrate Central Park as a sanctuary from the pace and pressures of city life, enhancing the enjoyment and wellbeing of all. The City of New York has formally entrusted the care of the Park to the Conservancy which is responsible for every aspect of the Park’s care, including landscape maintenance, capital improvements, and the visitor experience.

Committed to sharing the best practices in urban park management, the Conservancy also serves as a resource for other NYC parks and for public-private partnerships around the world. The Conservancy employs approximately 400 people and has an operating budget of $120 million.

Job Summary

The User Support Technician I provides technical level 1 through 3 support for all staff at the Central Park Conservancy. Responsibilities include troubleshooting hardware and software problems, installing desktop computers with standard software packages, working with all CPC employees to assist and enhance their computer skills. Support basic network configuration and wide area network infrastructure. Configure and support smart phones and mobile devices. Provide audio/visual set-up and support. Technicians will be working independently and with the IT Team and must work on-site 4 days per week.

The person in this role is expected to learn our systems through working with the senior members of the IT department and is expected to become proficient in those technologies. This person is expected to ask questions and verify solutions, processes, and actions until they are comfortable and accurate acting autonomously. Summary of Essential Job Functions Troubleshoot and solve computer (hardware/software) related problems by triaging and diagnosing technology related issues to determine solution methodology Spearhead solutions that require level 1 and level 2 support and escalate more complex issues to appropriate technology team members where necessary.

Participate in technology projects including systems implementations, upgrades, and migrations in roles including hands on deployment, process creation and testing, documentation, and policy development. Prioritize emergency support needs against short…

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