Care Team Patient Services Representative- Part Time

Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a "Great Place to Work" since 2015.

Position Summary

Looking for a part-time opportunity where you can put your customer service skills to work while making a difference for patients? Join our Scarborough Health Care Center as a Care Team Patient Services Representative (PSR)! We are looking for a friendly, organized, and dependable individual to join our Scarborough team in a part-time, 20-hour-per-week position. This position is eligible for a $1,000 sign-on bonus! You do not need to come to us with years of health care experience. While experience in a medical environment is preferred, we are also interested in candidates with strong customer service and administrative experience who are excited to learn and grow in health care.

As a Care Team PSR, you will often be one of the first points of contact for our patients. You will help patients schedule and manage appointments, answer questions, communicate messages to the care team, and assist with the day-to-day administrative needs that help keep the practice running smoothly. Schedule This is a 20-hour-per-week, onsite position at our Scarborough Health Care Center. The Scarborough clinic operates: • Monday–Thursday: 7:00 AM–6:00 PM • Friday: Open until 5:00 PM • Saturday: 7:30 AM–1:00 PM The specific 20-hour schedule for this position is still being determined and may initially be structured in different ways based on the needs of the practice.

For example, the schedule could include five 4-hour shifts or two 8-hour shifts and one 4-hour shift per week. As the position evolves, there may also be an opportunity for the schedule to transition to two 10-hour shifts per week, based on practice needs. This schedule is not guaranteed at this time. Candidates should have some flexibility with scheduling. Depending on practice needs, occasional shifts may begin as early as 6:30 AM or include evening or Saturday hours within the clinic's operating schedule.

Job Description

Position Summary: The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin’s Point. Answers all Care Team Phone Calls within established quality metrics. Supports various other Care Teams by answering their phones (as necessary) to meet quality standards. Responsible for Queue Management, including phone messaging…

Read the full posting