Volunteer Experience Supervisor

Description ** Schedule: Thursday -Monday 6:45 am - 4:00 pm & Sunday 6:45 am - 1:00 pm ** POSITION SUMMARY: Houston Food Bank is not able to do what it does without the generosity of those who give of their time. With the help of volunteers, we’re able to accomplish Our Mission: Food for better lives. The Volunteer Experience Team is critical in ensuring that when individuals decide where they volunteer, they pick Houston Food Bank. For this role, we are looking for an individual who is passionate about leading a fun team, interacting with volunteers, and collaborating with all HFB departments.

The Volunteer Experience Supervisor has an essential role in contributing to the Volunteer Services Department by leading a team of Volunteer Hosts that create a fun experience for diverse volunteer groups of all sizes, up to 1,000 volunteers at a time. Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission. Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly). ESSENTIAL JOB FUNCTIONS: Reliable, consistent, on-site attendance is a requirement.

This position requires punctuality and dependable attendance to meet the needs of the business, including attending and participating in meetings and presentations. Responsible for the active supervision of Volunteer Hosts by being in project areas 75% of the time, conducting thorough walkthroughs of scheduled project areas to ensure they are creating fun and safe experiences for volunteers. Responsible for conducting team huddle meetings before and after each volunteer shift to convey necessary updates such as volunteer groups, product, inventory, assignments, and providing a brief walkthrough of each assignment.

Provides team support by overseeing projects, leading volunteers, ensuring project areas are clean and organized, and filling in for Volunteer Hosts as needed. Ensures that all required documentation for each project is thoroughly completed on tablets by Volunteer Hosts and communicates pertinent information regarding the product, inventory, and/or warehouse updates during each shift. Gathers and relays all Volunteer Survey Data information on a weekly basis and shares during team huddles to address and plan project area adjustments and/or improvements.

Works closely with the Volunteer Experience Coordinator to plan and create next-day Volunteer Shift Schedules and is responsible for pre-scheduling shift assignments for staff and dedicated volunteers as far in advance as possible to have all team members prepared with specific responsibilities so that project expectations and goals are met. Schedules dedicated time for Volunteer Hosts to complete all ongoing training and professional development opportunities as they relate to online modules, in-person meetings with management, and any…

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