Patient Service Representative

Hours of Work : 7:30am - 5pm Days Of Week : Monday - Friday Work Shift :

Job Description

JOB TITLE: PATIENT REPRESENTATIVE DEPARTMENT: PATIENT CARE FACILITY SUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGER SUPERVISION EXERCISED: NONE TRAVEL REQUIRED: MUST HAVE RELIABLE TRANSPORTATION. SEE REQUIRED SATELLITE CLINIC TRAVEL BELOW JOB SUMMARY: GREETS, INSTRUCTS AND SCHEDULES PATIENTS, REGISTERS PATIENTS INTO THE COMPUTER SYSTEM, AND DETERMINES THEIR INSURANCE BENEFITS. SERVES AS A LIAISON BETWEEN PATIENT AND CLINICAL SUPPORT STAFF. DUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED.) 1. Maintains strictest confidentiality . 2. Greets patients in a prompt, courteous and helpful manner. 3.

Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system. 4. Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information. 5. Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems . 6. Maintains work area and reception area in neat and orderly manner. 7. Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.

8. Attends educational and staff meetings as scheduled. 9. Determine and input daily balance of charges and receipts as assigned by the Office Manager. Follows established policies and procedures; adheres to OSHA Regulations. Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. Must be able to support the clinic efficiency and cohesion. PERFORMANCE REQUIREMENTS KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of front office procedures and medical terminology. Excellent grammar and spelling skills. Knowledge in operation of medical office technology systems.

Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees, and the public.

EDUCATION

High school education or equivalent EXPERIENCE AND SKILLS 1. Strong communication skills with consistent incorporation of judgement and discretion. 2. Working knowledge of medical terminology and coding preferred . Previous two years in a front office using medical management software preferred . 4. Previous typing or data entry at 40 wpm experience . TYPICAL PHYSICAL DEMANDS Frequent mobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires occasional lifting up to 50…

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