Why Museum Associates

FY2024 · Form 990Its mission and biggest programs, as filed

Protects art and provides public services and engagement to diverse museum audiences through programs and events.

Exhibition, curatorial, conservation & art programs:lacma presented 16 exhibitions and permanent collection installations in fiscal 2024-2025, featuring artworks from its own collection and from lenders around the world. Public programs, films, and concerts are developed in coordination with special exhibitions.…$52.3M spent in FY2024
Facility enhancement:in fiscal 2024-2025, lacma continued work towards a major, new Museum building. Most of these costs were capitalized and are not reflected on this line. This category of expense also reflects financing and depreciation expense representing amortization of the…$18.4M spent in FY2024
Art acquisition:works of art in all media, from every historical period, and from every corner of the globe are purchased to enhance the museum's permanent collection. Such additions contribute to the museum's goal of collecting significant works of art from…$15.5M spent in FY2024

Before you apply

FY2023 · Form 990Independent: from IRS data, not the org

Pays its leaders

$121K–$1.4M

12 officers reported

Fine: from the org's Form 990.

Pt VII · Sec A

Budget

$108.0M

spent in FY2023

Fine: from the org's Form 990.

Pt I · Ln 18

Staff

594

employees

144 volunteers

Fine: from the org's Form 990.

Pt I · Ln 5–6

Spent on programs

83%

of spending

Looks good: 83% of spending went to programs; 75% or more.

Pt IX · Ln 25 · col B

Surplus or deficit

+31%

of revenue, FY2023

Looks good: revenue was at least expenses in the latest filing.

Pt I · Ln 19

Cash reserves

101 mo

of spending, in cash and securities

Looks good: 101.3 months of spending in cash; 3 or more.

Pt X · Ln 1–2 · Pt I · Ln 18

Latest return

FY2023

latest Form 990

Fine: the latest return is for FY2023, 3 tax years back; within 3 tax years.

IRS e-file

IRS status

501(c)(3)

tax-exempt since 1944

Looks good: listed by the IRS.

IRS BMF

Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

IS Support Administrator I (Regular, Part-Time) Information Services Reporting to the Director of Information Services, the IS Support Administrator I provides technical support and administration for Information Services systems by troubleshooting Tier 1 hardware, software, and network issues and escalating more complex issues. As the first point of contact for users, this role is responsible for promptly responding to and resolving issues and tracking their status in the Help Desk Support reporting system.

Responsibilities

Administrative and Technical Serves as the primary point of contact for users, answering questions and solves moderately technical issues with users via email, phone, in person, or chat. Provides Tier 1 troubleshooting and technical support for desktop, laptop, mobile device, and application issues, escalating complex issues to the designated IS team member.

Follows documented procedures and knowledge-based articles to troubleshoot and resolve issues related to, but not limited to: ○ Windows/macOS login issues ○ Google Workspace applications ○ Password reset and MFA ○ Basic network connectivity ○ Peripheral Devices, e.g., printers ○ Standard desktop/laptop hardware Installs, configures, and maintains computer hardware, software, printers, and peripheral devices. Assists with new-user onboarding, including account setup and workstation preparation. Monitors and responds to system alerts and automated tickets. Supports remote users and troubleshoot connectivity issues.

Help Desk Ticketing System Responds to help desk tickets, logs support interactions with detailed and accurate information. Ensures the requestor receives feedback and a status update via the Help Desk Ticketing system at regular intervals. Checks the Help Desk Ticketing system for accuracy, completeness of entries, and to close out completed support requests. Generates reports from the Help Desk Ticketing system for pending, in progress, and completed requests for managerial review. Customer Service Provides professional and exceptional customer service and technical guidance to staff. Trains users on basic technology tools and best practices.

Communicates technical information clearly to non-technical users. Technology Operations Aids in maintaining IS asset inventory, software licensing, and equipment lifecycle records. Assists with the coordination of hardware and software deployment. When requested, support technology projects, system upgrades, and new implementations.

Benefits

The expected hourly rate for this Los Angeles, CA-based position is $25.00, subject to change.

Qualifications

Minimum 1 year of IT support with strong technical aptitude and a customer service background. Familiarity with Windows 10/11 and macOS. Basic understanding of Active Directory and Google Workspace. Ability to diagnose and resolve basic technical issues. Strong organizational, communication, and customer service skills. Preferred, but not required: Basic working knowledge…

Read the full posting

About Museum Associates

From its Form 990

Budget $235.4M · Arts, Culture & Humanities
Staff 594 · founded 1938
Pays its leaders $121K–$1.4M (12 reported)
Open jobs 14 · Jobs at Museum Associates · Full 990 report