Patient Scheduler, Full Time

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Position Summary

Responsible for answering telephone, scheduling tests, pre-certifying and registering patients, coordinating test results, data collection and maintaining data.

Principal Accountabilities Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, Quality Education High School diploma or equivalent Licenses and Certification N/A Experience and Skills Technical Experience: 1 year Technical Experience for Diabetes Department: Basic medical terminology knowledge Basic knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc) Typing minimum 40 wpm Physical Activities Intermittent hand manipulation required Intermittent lifting and carrying of 20 pounds Role Specific Responsibilities Schedules patients for procedures Posts case data and maintains case log Enters patient charges Provides pre-certification and ABN’s as required General clerical duties Lead: Assists with all scheduler roles Lead: Assists dept manager as assigned and covers in their absence Diabetes Department : Accurately transcribes both internal and external referrals into EPIC Reviews provider order for necessary components.

Contacts referring provider office for new order if incomplete. Manages work queue for nutrition and diabetes services for multiple locations throughout the system Follows scheduling policy and procedures to accurately identify patient, insurances, referrals, and obtains required signatures where applicable Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness.

Provides basic nutrition and diabetes specific health information Generates reports to identify cancellations/no shows and reviews service history to determine need for rescheduling Facilitates collection of data for CQI & KPI initiatives Obtains appropriate referrals for outpatient follow-up services post-discharge from hospital Connects with patients post-discharge from hospital to complete patient experience survey Communicates with referring providers for any patient not receiving services as prescribed (ie unable to contact, no-show, multiple cancellations, etc) Generates daily reports for inpatient glycemic data Assists with data collection for annual accreditation reporting Schedules conference rooms for group session, staff meetings, trainings, etc Assists with management of staff outlook calendars General clerical duties as assigned Compensation (Commensurate with experience): $18.28 To $27.42 To access our Benefits Guide/Plan Information, please click the link below: http://www.sih.net/careers/benefits

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