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Job · Boston, MA · Part time

Coordinator Patient Access

Neighborhealth · Health Care · $247.9M budget · 1,616 staff · Since 1974

Why Neighborhealth

FY2024 · Form 990Its mission and biggest programs, as filed

Provides accessible, high-quality healthcare to all, regardless of ability to pay.

  • In fiscal year 2025 the Neighborhealth corporation corp. Continued its mission to promote and sustain healthy communities, families, and individuals by providing accessible, person-centered, compassionate, high-quality health care services to everyone who lives and works in our service area, regardless…$119.4M spent in FY2024
  • The neighborhood pace program continued to provide comprehensive, all-inclusive care for older adults. During the fiscal year ended september 30, 2025, the program delivered direct care totaling 11,178 member months for its pace participants.$81.7M spent in FY2024
  • The pharmacy provides onsite and home-delivered prescription medications to health center patients. Patients also have access to discounted prescriptions through select 340b pharmacy partners in the surrounding area.during the fiscal year ended september 30, 2025, the organization filled 592,642 prescriptions.$32M spent in FY2024

Before you apply

FY2023 · Form 990Independent: from IRS data, not the org
Pays its leaders
$274K–$553K
10 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$259.1M
spent in FY2023
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
1,616
employees
96 volunteers
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
83%
of spending
Looks good: 83% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Surplus or deficit
−4%
of revenue, FY2023
Concern: revenue was below expenses in the latest filing.
Pt I · Ln 19
Cash reserves
5 mo
of spending, in cash and securities
Looks good: 5.2 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2023
latest Form 990
Fine: the latest return is for FY2023, 3 tax years back; within 3 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 1975
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center! As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities. Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community! Interested in this position?

Apply online and create a personal candidate account! Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions. To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page . Time Type: Part time Department: Registration All Locations: 10 Gove Street – Taylor Building Position Summary: NeighborHealth is seeking a Coordinator of Patient Access who thrives in fast paced environments. As a customer service expert, you are a liaison for all patients seeking services at NeighborHealth.

As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience. The Patient Access Coordinator will be expected to arrive/check-in patients according to the Registration department guidelines. Schedule for this role is Monday - Friday, 12:00am - 5am for coverage in the Emergency Department. Essential Duties and Responsibilities: Check-out appointments and create follow up visits or recalls. Book, cancel and/or reschedule appointments as needed for patients walking in. Answer Phones.

Document clear and concise telephone encounters or RX refill request and route appropriately. Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information. Qualifications and Requirements: HS Diploma/GED. Minimum of 1 year customer service and/or administrative experience. Excellent written and verbal communication, judgement and problem solving skills. Bilingual fluency Spanish/English required . Knowledge of medical terminology and experience working with electronic medical record technology a plus.

Compensation

Starting at $19.55/hr up to $29.33/hr based on relevant experience EEO & Accommodation Statement: NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to…

Read the full posting

About Neighborhealth

From its Form 990