Program Director -MHOP

Reports To: Vice President of Clinical Services FLSA Status: Exempt Supervisory Responsibility: Clinical Supervisors and all MHOP staff POSITION SUMMARY The Mental Health Outpatient Program (MHOP) Director provides clinical, operational, and administrative leadership for all outpatient mental health programs, across multiple locations, inclusive of adult, children, and youth services. The MHOP Program Director is responsible for clinical quality, regulatory and contractual compliance, staff performance and competency, patient and program outcomes, budget oversight, and continuous quality improvement.

The position works closely with the Vice President of Clinical Services, community stakeholders and referral sources, and other organizational leaders to ensure effective, compliant, and financially sustainable outpatient mental health services.

Essential duties

AND RESPONSIBILITIES Provide overall leadership and oversight of all mental health outpatient programs Ensure services are clinically appropriate, person-centered, trauma-informed, and consistent with applicable Washington State laws, regulations, contracts, payer requirements, CCBHC criteria, CARF standards, and all other applicable regulations Oversee referral partnerships, caseloads, clinical supervision, staff credentialing, individual service plan review and authorization, documentation quality, treatment planning, patient outcomes, access to services, staff training and performance, and continuity of care.

Supervise, coach, and evaluate assigned leaders and staff; ensure appropriate orientation, training, credentialing, and competency development. Monitor program performance, including quality indicators, productivity, staffing, timely and accurate billing, contract requirements, patient outcomes, and financial performance. Develop and monitor program budgets and work with leadership to address significant operational or financial variances, with the goal of ongoing financial sustainability for all MHOP programs. Participate in and support audits, CCBHC implementation, grant/contract reporting, accreditation surveys, regulatory reviews, and corrective action planning.

Use performance data, audit findings, patient feedback, and operational results to identify and implement improvements. Maintain effective relationships with community partners, referral sources, payers, government agencies, and other stakeholders. Collaborate with Quality, Compliance, Human Resources, Finance, Revenue Cycle, Medical Services, Operations, and other departments to support program needs and maximize outcomes. REQUIRED COMPETENCIES The Program Director must demonstrate competency in the following areas: Clinical Leadership: Provide effective oversight of outpatient mental health services and demonstrate sound clinical judgment and expertise.

Regulatory & Accreditation Compliance: Uphold applicable laws, regulations, contractual requirements, professional standards and ethics, CCBHC criteria, and CARF…

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