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Job · Richmond, IN · Full time

Service Desk Agent

Reid Physician Associates · Health Care · $105.3M budget · 1,174 staff · Since 2008

Why Reid Physician Associates

FY2024 · Form 990Its mission and biggest programs, as filed

Promotes health through education, illness prevention, and quality, cost-effective services.

  • o IN KEEPING WITH THE SHARED COMMITMENT OF REID PHYSICIAN ASSOCIATES, INC. AND REID HOSPITAL & HEALTH CARE SERVICES, INC. TO PROVIDE SERVICE TO ALL MEMBERS OF OUR MULTI-COUNTY SERVICE AREA INCLUDING THE ELDERLY, DISABLED, AND POOR, REID PHYSICIAN ASSOCIATES…$143.5M spent in FY2024

Before you apply

FY2024 · Form 990Independent: from IRS data, not the org
Pays its leaders
$27K–$2.0M
12 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$174.1M
spent in FY2024
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
1,174
employees
153 volunteers
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
82%
of spending
Looks good: 82% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Surplus or deficit
−65%
of revenue, FY2024
Concern: revenue was below expenses in the latest filing.
Pt I · Ln 19
Cash reserves
<1 mo
of spending, in cash and securities
Concern: -50.1 months of spending in cash; under 2 weeks.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2024
latest Form 990
Looks good: the latest return is for FY2024, 2 tax years back; within 2 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 2010
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

Service Desk Agent 8101 Information Technology- Infrastructure and Operations Schedule: Evening Shift. Monday – Friday 3:00 PM to 11:00 PM, with alternating weekend coverage.

Overview

Responsible for first level problem resolutions and assistance with problems directed to the Service Desk from local or remote computer system users. This could include but is not limited to login, application, and hardware issues. In addition, this position is responsible for various computer operation duties such as system backups, report distributions, and monitoring interface files. Problems reported to the Service Desk are recorded and tracked in a computer system. Unresolved issues are monitored on a regular basis. Essential Duties and Responsibilities Answers calls to the Service Desk recording them in the designated computer system.

Provides the first level support for equipment and software issues reported to the Service Desk by employees, physicians, office staff, remotely connected users, etc. Calls involving more technical problems are escalated to the Desktop Support Analyst. Calls require the use of remote support software to access end users computers. Staff can also require traveling to the end users’ workstation to resolve an issue. Deploys contingency equipment as needed by the end users. Monitors queue of previous issues to resolve open issues. Escalates issues to management that are not being addressed.

Provides follow up calls to previous issues to confirm problems were successfully resolved to the callers satisfaction. Provides the repair or replacement of terminal and printer equipment including the setup and installation of desktop functions and preferences. Evaluates equipment issue history to identify reoccurring problems that may justify equipment replacement, software adjustments, or additional employee education. Performs computer operational tasks as assigned by management. Prepares appropriate documentation as requested by management. Is knowledgeable of the Quality Assurance and Improvement Plan and participates in the department activities as requested.

Performs other assignments as specified by the Service Desk Manager. Education and Experience Technical Certification and/or two years of related experience. Associates Degree in Computer Related Field and/or Three Years of Related Experience.

Read the original listing on reidhealth.wd12.myworkdayjobs.com

About Reid Physician Associates

From its Form 990

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