Lead Teller (Lawrence, MA)

Join Our Team as a Lead Teller Location: Lawrence, MA | Full-Time Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We’re looking for a dedicated and motivated individual to provide exceptional service to our Lawrence members , helping them navigate our wide range of Credit Union products and services. As a Lead Teller, you'll handle a variety of transactions, from deposits to loan payments, while building lasting relationships with members. Your goal will be to provide top-tier service, uncovering their needs, and guiding them toward the best solutions we offer.

If you're a great communicator, enjoy helping others, and are excited about joining a thriving team, we want to hear from you!

Why You’ll Love Working Here A collaborative team culture where your contributions matter Ongoing training and career development opportunities Competitive pay, benefits, and the chance to grow with a supportive organization The satisfaction of making a real difference in your community every day What You'll Be Doing (Your Responsibilities) Processes a wide variety of transactions for members including, but not limited to: deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, IRA deposits/withdrawals in accordance with established Credit Union policies and procedures.

Consistently develops potential new business by uncovering clues and needs during interactions with members, presenting the benefits of those products/services and referring the member to the appropriate CU partner for fulfillment. Provides the highest quality member service by listening, communicating, and referring members to appropriate personnel as necessary to meet quarterly goals. 3. Assists in all aspects of opening and closing the branch serves as a back-up to the Teller Operations Supervisor or Assistant Branch Manager. 4. Is responsible for or participates in the balancing of the ATM. 5. Participates in opening and closing the branch. 6.

T rains or assists in the training of newly hired and regular staff in policies and procedures. Focuses on cross-training to develop sales and skills. 7. Provides assistance and coaching to other tellers as needed. 8. Prepares the Check 21 deposit for the Branch as needed. 9. Orders and verifies the daily currency shipment as needed. 10. Maintains and balances a cash vault. 11. Balances cash drawer and makes settlement of the day’s activities in accordance with Credit Union policies and procedures. 12. Ensures that cash limits are consistently followed as per established Credit Union procedures, cash is kept secure at all times and locked in the vault each night. 13.

Interacts with members and staff on a daily basis in a prompt, effective and professional manner. 14. Assists members with accessing their safe deposit boxes. 15. Answers telephones, provides information and/or directs caller to…

Read the full posting