Admissions Facility Coordinator

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Role: Under the supervision of the Admissions Manager, the Admissions Facility Coordinator, in cooperation with the Admissions Manager, facilitates the admission of hospice patients in long term care facilities.

The position is responsible for maintaining both new and existing contractual relationships in conjunction with Procurement Coordinator and skilled nursing facilities. The position also promotes relationships between facilities and referral center staff. In addition, this position is responsible for customer service, respite and team patient transfers to facilities, and assuring timely long term care admissions and referral close-outs.

Qualifications

1. High school diploma or equivalent. 2. Minimum two years of customer service experience required; sales experience preferred. 3. Basic computer skills. 5. Good interpersonal skills. Outgoing personality with excellent communication skills. 6. Established, positive relationships within the long-term care communities. 7. Valid driver’s license and required auto liability insurance in the State where care is being provided. JOB DUTIES KNOWLEDGE (45%) ______ 1.

Develops, expands, and maintains quality professional relationships with new and existing referral sources associated with LTC and ALF facilities, working with liaison, admissions staff, clinicians, and billing department assigned to the demographic territory in which the facility is located. ______ 2. Provides a consistent professional presence in the assigned territory with all identified referral sources as required to meet admission goals. ______ 3. Receives hospice referrals via phone, in person, and other means and interacts with referral sources, patients, and families to determine their goals of care. ______ 4.

Provides information to referral sources such as updates regarding billing issues. Acts as a resource for billing questions and issues. ______ 5. Identifies admission barriers and discusses them with parties involved. ______ 6. Provides consistent, frequent communication with LTC facilities in collaboration with liaisons, LTC and hospice staff to enhance our business relationships. ______ 7. Describes and reviews hospice services with potential patients/families addressing their concerns and obtaining pertinent information necessary for admission. ______ 8.

Discusses financial obligations and insurance coverage with patients/families using knowledge of the Medicare, Medicaid, insurance and other reimbursement. ______ 9. Enters accurate and timely encounter information into the electronic medical record related to insurance/payor, physician, demographics, etc…

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