Why 1185 American 1 Credit Union
FY2024 · Form 990Its mission and biggest programs, as filedOffers financial services to members who share a common bond.
- The Credit Union provides 66,198 members with regular shares, share drafts, certificates of deposit, ira, business, health savings and money market accounts.
- The Credit Union provides loans including Credit cards, unsecured, line of Credit, vehicle, overdraft, mortgage and home equity loans.the total number of loans outstanding at 12/31/2024 was 54,888.
- The Credit Union offers debit cards, check cashing, wire transfers, money orders, no surcharge atms, insurance and investment sales, bill payer, student scholarships, financial counseling and courtes pay to all eligible members.
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenDescription We are looking for a Payment Support Specialist! Do you have experience working with delinquency accounts? Do you have experience in customer service and finding solutions to client needs? If so, we invite you to consider a career at American 1 Credit Union.
Below are more details before you decide to apply: Location: on-site in, Jackson, MI Position: Payment Support Specialist Wage: $21.13/hour (Competitive) Benefits start on day one: Health, Dental, Vision, Responsible Time Off All offers of employment are contingent upon background screens The Payment Support Specialist I is responsible for contacting members and collecting on delinquent accounts while promoting a positive image of the credit union. This position requires the ability to engage with the member and proactively identify ways to minimize their delinquency and maximize their credit union experience.
This position requires the ability to work effectively with others on a common task; take actions that respect the needs and contributions of others; and ability to provide leadership to work independently. Essential Job Functions: Focus on Purpose/Mission: Focuses on the Credit Union Purpose and Mission Statement of creating financial wellness in our community through personal everyday banking.
People Focused and Strong Communication: Initiate and maintain verbal and written correspondence with members that are delinquent 30-89 days on their account(s) – loan and/or shares by identifying the reason for delinquency and attempting to cure delinquency by assisting the member with payment arrangements. Achiever & Goal Driven: Scorecard performance, organization, prioritization, and execution of tasks to proactively solve problems and meet deadlines. Employee Culture: Committed to building and supporting an engaging and inclusive culture for all.
Core Process, Policy, and Procedure Review: Follows all company processes, policies, and procedures, including customer identification and all BSA requirements. Community Advocate: Serves as a representative of the credit union while in the community. Competencies Required: People Focused and Strong Communication: Empathetically seek understanding of what members and employees require, expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
Achiever, Initiative, and Goal Driven: The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership. Apply new ways of thinking; create new ideas. Plans work and carry out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems…
About 1185 American 1 Credit Union
From its Form 990- Budget $66.4M
- Staff 290 · founded 1980
- Pays its leaders $124K–$861K (9 reported)
- Open jobs 15 · Jobs at 1185 American 1 Credit Union · Full 990 report