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Job · Full time

ICMS Program Manager

Upward Bound House · $9.7M budget · 52 staff · Since 1991

Why Upward Bound House

FY2024 · Form 990Its mission and biggest programs, as filed

Helps homeless families with children find and move into permanent homes.

  • Permanent housing - south los angeles housing stability program - the program consists of emergency shelter (4 facilities in south la) and rapid rehousing (rrh) services for homeless families. The organization operates its rrh services from offices located within the…$5.4M spent in FY2024
  • Interim housing - in 2024, the organization served 450 families (516 adults and 855 children). Of the 240 families who exited the organization's programs, 83% moved to permanent housing and 30% increased their income through employment. Westside housing stability program…$3.5M spent in FY2024
  • Health & wellness - wellness and farm program - the farm program, located in santa monica, provides and environment for parents and children to learn how to grow and prepare their own food through fun, interactive workshops and hands-on instruction…$27K spent in FY2024

Before you apply

FY2024 · Form 990Independent: from IRS data, not the org
Peers pay
$104K–$137K
$3M–$10M orgs, California
From the org's Form 990.
Pt VII · Sec A
Pays its leaders
$51K–$249K
3 officers reported
From the org's Form 990.
Pt VII · Sec A
Budget
$9.8M
spent in FY2024
From the org's Form 990.
Pt I · Ln 18
Staff
52
employees
50 volunteers
From the org's Form 990.
Pt I · Ln 5–6
Spent on programs
91%
of spending
91% of spending went to programs.
Pt IX · Ln 25 · col B
Surplus or deficit
−<1%
of revenue, FY2024
Revenue was below expenses in the latest filing.
Pt I · Ln 19
Cash and securities
13.9 mo
of spending, in cash and securities
13.9 months of spending in cash.
Pt X · Ln 1–2, 11–12 · Pt IX
Latest return
FY2024
latest Form 990
The latest return is for FY2024, 2 tax years back.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 1995
Listed by the IRS.
IRS BMF

About the role

In short, from the org's own posting
  • Runs day-to-day operations of the ICMS program at Upward Bound House and supervises its staff.
  • Main duties: staff supervision, program metrics, DHS and funder reports, and community outreach.
  • Needs a master's in social work or related field and 2-4 years of leadership experience.
  • Also requires CPR/First Aid, a valid driver's license, TB clearance, and a background check.
  • Requires flexible hours, including evenings and weekends.

Read the original listing on upwardboundhouse.bamboohr.com

Summary written by AI from the posting. The original listing is the final word.

The full posting, as written

About Upward Bound House (UBH) Upward Bound House is dedicated to ending family homelessness in Los Angeles. With over 30 years of experience, we provide a continuum of housing and support services that help families and young parents transition from crisis to stability. As we launch our new DMH-funded interim housing program, we’re seeking passionate, experienced professionals to join our growing team.

Overview

Upward Bound House’s (UBH) Intensive Case Management Services (ICMS) program supports individuals experiencing chronic homelessness, medical conditions, and co-occurring disorders through long-term services referred by LA County’s Department of Health Services (DHS). The Program Manager oversees day-to-day operations, supervises staff, and ensures high-quality service delivery using a hands-on, lead-by-example approach.

Key Responsibilities

Case Management (10%) Carry a small caseload of complex clients to support housing retention and stability. Supervise and guide case management staff, providing coaching and support with complex cases. Program Oversight & Leadership (35%) Ensure program goals, metrics, and participant outcomes are met. Lead staff meetings, conduct performance reviews, and provide regular coaching and feedback. Collaborate on policies, training, and quality assurance with leadership. Community & Outreach (10%) Represent UBH at community meetings and events. Collaborate with partners to identify and connect eligible participants to ICMS services.

Compliance & Administration (30%) Monitor program documentation in CHAMP and digital files; support audits and funder reviews. Complete reports for DHS, UBH, and finance teams; ensure accurate data tracking and submission. Program Development & Evaluation (15%) Analyze data to track performance and improve outcomes. Support expansion initiatives and address system-level barriers with funders. Align program operations with HFH/HSH goals and contract requirements.

Qualifications

Master’s Degree in Social Work or related field (MSW/MFT preferred). 2-4 years of leadership experience in social services. Proven success managing programs, supervising staff, and working with funders. Excellent communication, organization, and problem-solving skills. Ability to work in diverse, high-pressure environments and resolve conflicts effectively. Field-based ICMS experience strongly preferred. Additional Requirements: Knowledge of homeless services, housing programs (e.g., Vouchers, Scattered Sites), and mental health systems. Familiarity with CHAMP, HMIS, DHS documentation, and Excel reporting. Ability to work flexible hours, including evenings/weekends.

CPR/First Aid and required LAHSA/DHS training certifications (or willingness to obtain). Reliable transportation, a valid driver’s license, insurance, and vehicle ownership. TB clearance and background check required. UBH is an Equal Opportunity Employer and strongly encourages people with lived experience, people of color, and bilingual…

About Upward Bound House

From its Form 990

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