Case Manager

The Housing Case Management Services (HCMS) Case Manager provides intensive, long-term housing-focused case management to households experiencing prolonged homelessness and significant barriers to housing stability. This position supports participants in securing permanent housing and provides ongoing services designed to promote housing retention, stability, and overall well-being. The Case Manager works collaboratively with participants, landlords, community partners, service providers, and internal teams using a Housing First, low-barrier, harm reduction, trauma-informed, and participant-centered approach.

Services are individualized based on participant needs and may include housing navigation, tenancy support, benefits and income navigation, healthcare and behavioral health connections, advocacy, and coordination of other community-based services. This position ensures services are delivered in alignment with Just Compassion policies, Washington County Department of Housing Services requirements, Supportive Housing Services (SHS) program standards, HMIS requirements, and applicable laws and regulations.

Essential Duties

Provides intensive, long-term housing case management to households experiencing prolonged homelessness and significant barriers to housing stability. Supports participants in identifying housing barriers, developing individualized housing and service plans, securing permanent housing, and maintaining housing stability. Provides ongoing housing retention and tenancy support after participants enter permanent housing. Connects participants with healthcare, behavioral health, benefits, income, employment, transportation, and other community-based resources based on individualized needs and goals. Maintains timely, accurate, and complete documentation in HMIS and other required systems.

Collaborates with internal teams, landlords, property managers, community partners, and service providers to coordinate wraparound services and support long-term participant stability. Job Functions Complete participant intake, eligibility documentation, assessments, and enrollment activities in accordance with HCMS program requirements. Develop and maintain individualized case management plans that identify participant goals, strengths, barriers, service needs, and strategies for achieving long-term housing stability.

Assist participants with housing search, unit identification, housing applications, landlord communication, reasonable accommodation requests, and move-in coordination as needed. Coordinate with Regional Long-Term Rent Assistance (RLRA), property management, landlords, and other housing partners to support successful housing placement and continued tenancy. Provide ongoing case management and housing retention services following housing placement, adjusting the level and type of support based on participant needs. Support participants in understanding and meeting tenancy responsibilities, communicating with landlords or property…

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