Patient Access Scheduling Coordinator I

Job summary

Patient Access Scheduling Coordinator will serve patients by supporting timely, efficient, and successful scheduling for all MAHEC clinics, all while providing excellent patient experience. They will assist the patient in preparing for their appointment at MAHEC through creating and managing patient accounts, verification of insurance and demographics and ensure the proper paperwork has been completed and assess if new paperwork is needed. This position works directly with the patients.

SPECIFIC RESPONSIBILITIES: Schedule patient appointments across all MAHEC clinics Schedule patient appointments for MAHEC specialty groups Obtain and review patient's legal documentation related to decision-making for Risk review Reschedule cancelled patients Process incoming and internal referrals Send registration forms electronically to patient Collect all necessary patient demographic information Collect and verify all insurance information, screen all patients for sliding scale Determine if medical interpreter will be required for patient visit Prepare and deliver appropriate pre-visit patient paperwork, including Request of Information (ROI) form Collects patient payments over the phone Answer phones, checks voicemails, monitors phone volume Monitors appropriate electronic health record inbox and provides follow-up Participates in orientation of new staff Participate in process improvement of new and existing workflows Float within Pre-Visit Planning functions as needed KEY COMPETENCIES: Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties.

We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of…

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