Innovation Associate

POSITION DESCRIPTION Position: Innovation Associate Location: 1825 I (Eye) Street, Suite 800, NW, Washington, DC 20006 Department: Office of Information Technology & Operations/Office of Data Governance and Analysis Employment Status: 18-month term position with opportunities for extending based on funding/Full-Time/Exempt Schedule: Hybrid. 2 days/week per LSC’s Hybrid Work Policy. ABOUT LSC: Established by Congress in 1974, the Legal Services Corporation (LSC) is the country’s single largest funder of civil legal aid for low-income Americans. LSC currently funds roughly 129 independent nonprofit legal aid organizations with more than 800 offices throughout the nation.

LSC’s mission is to promote equal access to justice and provide grants for high-quality civil legal assistance to low-income Americans. JOB FUNCTION: The Innovation & Learning Associate helps LSC develop, test, evaluate, and share new approaches to delivering civil legal services and expanding access to justice. Working at the intersection of legal services, technology, data, research, learning, and program improvement, the Associate connects legal aid organizations, LSC subject-matter experts, project leads, and technology partners—translating practical problems into approaches that can be researched, tested, improved, and shared.

The Associate works with LSC staff, legal services organizations, and stakeholders to understand current workflows, identify where technology or process redesign may help, research available approaches, and translate promising ideas into problem statements, use cases, pilot plans, requirements, and measures of success. The Associate coordinates participants and vendors, supports pilots and user testing, analyzes evidence, and turns findings into improved practices, learning activities, field resources, and proposals for future work. The Associate independently advances assigned work within priorities and substantive direction established by project leads.

The Associate may serve as the routine point of contact for grantees, vendors, consultants, and internal partners; prepare strong first drafts and recommend practical approaches; keep work moving; and identify questions requiring senior decisions. The Associate does not set project strategy or technical architecture and is not expected to code solutions. The role does require curiosity and practical technical fluency: the ability to learn and test unfamiliar tools, work with structured information and data, and stay informed about advances in AI and other technologies that may affect civil legal aid and access to justice.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Opportunity Discovery and Project Development Works with legal aid organizations, LSC staff, and other partners to understand service-delivery challenges, user needs, existing workflows, technology constraints, and opportunities for improvement. Conducts environmental scans, literature and market research, and reviews of prior LSC grants and…

Read the full posting