Why The Houston Food Bank
FY2024 · Form 990Its mission and biggest programs, as filedDistributes nutritious meals to people in need across southeast Texas while helping families access essential social services and state-funded benefits.
- Food distribution - Food distribution is Houston Food bank's core function. Food, including fresh produce and other select products, are distributed to hunger-relief agencies and other community service organizations including Food pantries, soup kitchens, schools, and multi-service centers. These entities…$395.1M spent in FY2024
- Child hunger initiatives - approximately 60% of children in the Houston area rely on free and reduced lunch during the school year. Proper nutrition is vital to the growth and development of children. Children without proper nutrition have difficulties concentrating…$2.9M spent in FY2024
- Community assistance program - Houston Food bank's community assistance program (cap), educates the community about available social services and state-funded programs. Through certified community resource navigators, cap provides application and technical assistance for the following benefits: snap (supplemental nutrition assistance…$2.8M spent in FY2024
Before you apply
FY2023 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenDescription POSITION SUMMARY: The Donor Services Specialist supports donors by addressing their concerns and needs through the Donor Services email and phone line. This position manages the donor acknowledgement letters, helps maintain data integrity of the Raiser’s Edge database, and oversees the matching gift portals, confirmations, and donor reports. This role provides general support and serves as the primary backup for the Donor Services team. Additionally, this role regularly must handle confidential donor information with discretion. Adhere to PACT values. (Purpose: Using our strengths passionately to contribute to our mission.
Accountability: Choosing to rise above one’s circumstances and demonstrating ownership to achieve results. See It. Own It. Solve It. Do It. Courage: Standing up for what’s right and acting. Transparency: Doing things openly and honestly). ESSENTIAL JOB FUNCTIONS: Reliable, consistent, attendance is a requirement. This position requires punctuality and dependable on site attendance to meet the needs of the business, including attending and taking part in meetings and presentations. Manages the Donor Services email by responding to emails within a 24-hour timeframe. Answers the Donor Services phone line, returns calls to donors within a 24-hour timeframe, and updates seasonal voicemails.
Operates with a high level of integrity and the ability to maintain strict confidentiality. Maintains and orders office supplies for Donor Services, oversees the meter machine services, and serves as the main point of contact for the meter machine. Coordinates with the Donor Services team on the timeframe gifts are entered to process, review, print, and mail acknowledgments. Manages all Donor Services outgoing mail. Creates and updates specific letters for all donor correspondence. Manages volunteer onsite projects. Matching Gift Portals: Confirms matching gifts, updates credentials, and downloads donor reports. Leads the ongoing database maintenance project.
Updates donor records from returned mail, and info email/Department requests. Assists with uploading information to Raiser’s Edge regularly. Maintains and manages clear and accurate donor services operations documents and procedures (for reference purposes), including creating best practices guidelines and standards. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
Requirements
QUALIFICATIONS: Education/Experience: High School Diploma from an accredited school or general education development (GED) certificate 2+ years of experience in an administrative customer service role Experience answering phone and email inquiries and providing organizational information 1+ years of experience in non-profit development preferred Experience using ten-key pad at a proficient speed and accuracy. Must be able to pass ten-key pad assessment Bilingual in Spanish preferred Certificates, Licenses, and Registrations: None Special Knowledge/Skills/Abilities: To…
About The Houston Food Bank
From its Form 990- Budget $435.4M
- Staff 571 · founded 1982
- Pays its leaders $66K–$352K (11 reported)
- Open jobs 24 · Jobs at The Houston Food Bank · Full 990 report