Why Philadelphia College of Osteopathic Medicine
FY2024 · Form 990Its mission and biggest programs, as filedEducates medical and graduate students through classroom instruction and hands-on clinical training programs that provide essential healthcare services to patients.
- Tuition revenue provides education to medical students and other graduate program students.$97.5M spent in FY2024
- Graduate medical education - the intern resident programs provide the means for our interns and residents to learn with hands on experience at hospitals. The experience helps train them in all situations as physicians.$14.5M spent in FY2024
- Practice care network provides our externs with experience in a clinical environment. They rotate through medical clinics and facilities, which gives them the education needed as they prepare for graduation and become doctors. The network also provides medical care to…$10.3M spent in FY2024
Before you apply
FY2023 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenJob Title: Technical Support Specialist Department: ITS - Service Desk (Jonathan Pentecost) FLSA: United States of America (Non-Exempt) Location: Moultrie Campus JOB SUMMARY: The technical support specialist is responsible for maintaining PCOM hardware and software, including desktops, laptops, peripherals, operating systems, and access to network and local applications, in accordance with PCOM’s operational standards and end user requirements. The incumbent assists staff and students with technical and network access issues they may encounter while using technology on campus and remotely. The incumbent is required to work variable eight-hour shifts or on-call work schedules.
JOB DESCRIPTION
The successful incumbent will perform the following duties, with or without reasonable accommodations: Provide technical assistance and troubleshooting on PCOM-issued equipment to students and staff in assigned departments or functional areas, or in general, by various modes, including phone, videoconference, or in person. Perform scheduled and ad hoc installations and maintenance of PCOM-approved hardware and software, including but not limited to, desktops, laptops, workstations, printers, operating systems, and networked and approved local applications.
Perform scheduled and ad hoc audits of hardware and software operability; collaborate with other team members, vendors, and third party service providers, as appropriate, to resolve issues. Train end users on the use of technical equipment, including approved hardware and software applications; participate in departmental training activities. Assist with compiling information for and drafting departmental policies and procedures, including but not limited to quality review, business interruption, and disaster recovery manuals.
Maintain knowledge of trends, best practices, and new and emerging hardware and software technology developments; apply knowledge to recommend and implement changes in policies, procedures, and technology training plans, as appropriate. Collect and compile information and statistics related to technology use; assist with the preparation and distribution of reports to stakeholders. Compile and distribute regular and ad hoc reports REQUIRED SKILLS AND EXPERIENCE: Minimum of three years’ experience in a technical support role, including in the areas of desktop and applications support, preferably in a multi-location organization. Demonstrated consultation skills.
Strong project management skills, including managing scope of work; ability to manage multiple projects and priorities simultaneously towards achieving desired outcomes. Strong customer service orientation. Strong communication skills, including interpersonal, verbal, and written. Strong analytical and critical thinking skills. Proficiency with word processing, email, and virtual meeting applications, preferably on the Google Workspace or Microsoft 365 platforms.. Proficiency in Internet protocols and standards, such as…
About Philadelphia College of Osteopathic Medicine
From its Form 990- Budget $198M · Education
- Staff 2,142 · founded 1911
- Pays its leaders $315K–$1.2M (12 reported)
- Open jobs 37 · Jobs at Philadelphia College of Osteopathic Medicine · Full 990 report