Why American Lung Association
FY2024 · Form 990Its mission and biggest programs, as filedSaves lives by improving lung health and preventing lung disease through policy advocacy, environmental protection, medical research funding, and healthcare coverage support.
- Lung cancer, asthma, Lung disease and tobacco control: as part of our mission, the American Lung Association is committed to supporting and improving the lives of the more than 35 million people living with Lung disease - a leading cause…$54.9M spent in FY2024
- Advocacy and environmental:each year, the American Lung Association supports policies and legislation that help everyone breathe easier. This includes advocating for laws that protect our children from deadly air pollution and tobacco products, and providing funding for critical Lung disease…$22.6M spent in FY2024
- Research: for more than a century, the American Lung Association has driven Lung health advancements and innovation by supporting medical research that is helping people with Lung disease live longer, healthier lives. In fiscal year 2025, the American Lung Association…$21.5M spent in FY2024
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenThe American Lung Association has an excellent opportunity for an Associate, Constituent Services. Working as a member of the Constituent Services department, you will join an outstanding group of professionals dedicated to our mission: to save lives by improving lung health and preventing lung disease through research, education, and advocacy. Responsible for direct and indirect revenue processing, database management, and reporting with a focus on data integrity and financial reconciliation while delivering a ‘constituent first’ approach. Location: The position is located at the American Lung Association’s Brookfield, Wisconsin office and will be a hybrid of in-person and virtual work.
Responsibilities
Demonstrate a ‘constituent first’ level of service by ensuring that requests for service and support (phone, email, etc.) are quickly addressed accurately and consistently following business rules. Daily batch entry for all gift types (individual gifts, memorials, IRA, donor-advised funds, matching gifts, event revenue, etc.) ensuring accuracy and complete deposit packets sent to finance within 48 hours of deposit. Triage and assign tickets received in Constituent Services queue ensuring all tickets routed appropriately to be addressed within one business day. Monitor weekly acknowledgment processes looking for opportunities to create better efficiency to the organization and donors.
Process special event acknowledgment letters, drafting and sending to local development teams for review; mailing within one week. Process special event invoices, obtain proper backup and coding for event merchandise, and submit through Concur. Work with Specialist to provide updated revenue and expense reports to Special Events/Development team weekly. In partnership with Senior Manager and Specialist, process chargebacks according to business rules. Assist in processing reversal batches in ROI. Serve as back-up for regional associates as volume permits. Work with Coordinator to serve as back-up for matching gift confirmation.
Assist in other Constituent Services projects and duties as assigned.
Qualifications
Associate degree in business or related field preferred, or equivalent combination of education and work experience. Two to three years of solid administrative experience with ability to handle a variety of inquiries with courtesy and accuracy. Excellent communication skills, both written and verbal. Excellent analytical and organizational skills. Strong contributor within a team environment, with a positive and productive attitude. Demonstrated ability to organize, plan, and carry out activities independently to meet specific, competing timelines and goals under pressure; ability to multi-task, troubleshoot, and set work assignment priorities.
Ability to think analytically, establish and maintain systems and processes, and compile data and reports. Experience and proficiency with data management systems. Proficiency in Microsoft Office suite, particularly…
About American Lung Association
From its Form 990- Budget $118.7M · Diseases, Disorders & Medical Disciplines
- Staff 774 · founded 1918
- Pays its leaders $213K–$815K (12 reported)
- Open jobs 16 · Jobs at American Lung Association · Full 990 report