Patient Services Representative

We have a full-time position available for a Patient Services Representative in West Des Moines, Iowa . We offer a competitive hourly wage and benefits package. "UCS Healthcare values me as an employee." "I'm given the latitude to do my job." "UCS Healthcare is making a difference in our community." "My supervisor is caring and understanding and is rooting for my success!" These are just a few quotes from a recent employee survey. Many employers promise competitive salaries and benefits, but more than that is required to provide a fulfilling career. What will? How about an organizational culture of mutual respect? Or maybe a career that is not 'corporate,' where profits come before people?

As an i ntegrated healthcare non-profit, we put people first . We pay for a vast majority of your health insurance premium as part of our robust benefits package. We provide real opportunities for advancement and growth while doing work that makes a difference in our communities . We are inclusive and firmly believe that bringing your authentic self to work improves teams and helps our clients thrive. If you're seeking a workplace that aligns with your values, where your contributions are appreciated, and where you can make a tangible impact, consider joining our team. Rather than waiting for others to catch up with UCS Healthcare, apply with us.

Our team members tell us that they are grateful they did. Join us in our mission to create hope for healing and lifelong well-being. We have a commitment to supporting working parents through our family-friendly policies and practices. We’re seeking to create a workplace that supports employees at work and in life. These practices reflect our belief that when people feel supported as whole individuals, they do their best work and thrive.

Job Summary

Professionally greet and assist clinic visitors and patients both in person and via phone. Perform check-ins and intakes, update patient demographics, verify insurance eligibility, handle inquiries, and manage administrative tasks. As part of UCS Healthcare, team members will follow all laws and regulations, including those at the Federal, State, and Local level. They will also adhere to all UCS policies and procedures, including patient confidentiality, HIPAA/ 42CFR part 2, and all CARF requirements.

All team members will operate in alignment with UCS Healthcare’s core values, work effectively in a team environment, provide or support patient-centered services, and strive to assist UCS Healthcare in delivering the highest level of care. Reports To: Patient Services Supervisor Essential Functions (85%): Patient Interaction and Assistance Warmly greet patients and visitors, providing a professional and compassionate first point of contact. Efficiently handle inquiries, provide information, andoffer assistance topatients and visitors both in person and via telephone. Engage patients and team members with check-in procedures, ensuringaccuratecollection andupdating ofpatient…

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