Why University of Wisconsin Credit Union
FY2024 · Form 990Its mission and biggest programs, as filedOffers financial products and services to help members manage their money.
- Uwcu extended nearly $1.3 billion in consumer Credit - enabling members to continue building their lives through home improvements, reliable vehicles, continuing education and much more. In dane county, uwcu was both the top purchase and refinance lender. In the…
- In 2024, uwcu welcomed 18,000 new members and opened nearly 15,000 checking accounts. The Credit union's honest and straightforward business practices continue to drive membership and relationship growth. At the end of 2024, uwcu served over 366,000 members and over…
- Uwcu continues to focus on delivering financial services in a trustworthy manner. Uwcu continues to provide Credit consultation services, a free service that benefits any member. Members can meet with a financial specialist to review their Credit report, gain knowledge…
Before you apply
FY2024 · Form 990Independent: from IRS data, not the orgAbout the role
The org's own posting, as writtenOverview
UW Credit Union is committed to delivering world-class member experiences. IT Application Development is a team of passionate professionals who deliver a diverse portfolio of technical solutions, including high-performance web applications, integrations and core financial systems that enable the credit union to deliver high quality financial products and services. A Support Engineer is a software professional who enjoys solving unique and challenging problems in creative ways with a growth mindset. This person thrives in a fast-paced, collaborative, team-oriented environment and has an enthusiasm for learning.
This position provides second-level support for members as they interact with our external software applications, and first-level support for business partners as they use internal software tools. Primary responsibilities include monitoring our support ticket backlog, collaborating with internal partners to diagnose and troubleshoot issues, and collaborating with database administrators, software engineering and DevOps to ensure problems are resolved in a timely manner. This position will work in an Agile environment and participate in team activities supporting our iterative development process.
Responsibilities
Support Engineering Evaluate incoming support tickets and make decisions on priority, level of urgency, and next steps required. Perform advanced research and problem solving of internal customer and member questions and issues. Perform complex diagnosis and analyze reported issues utilizing logs and monitoring tools. Escalate and coordinate fixes for incidents or enhancements with Software Engineers and DevOps. Read and understand code to be able to find potential bugs and determine level of access granted to users. Make code changes to implement fixes for software bugs and make incremental software improvements and enhancements as needed.
Respond effectively and efficiently to unplanned events such as system failures involving production systems. Prepare and update technical documentation of systems and processes in an always changing environment. Assist IT leadership, audit, and other business partners in reporting and data needs via SQL queries. Facilitate ad hoc requests for member notification and notices. Write and run tasks and console programs to facilitate manual processes and rerun unsuccessful jobs as needed. Mentor other support engineers, providing technical guidance and handling escalations. Manage core financial platform and operating system. Design and configure integration technologies such as file transfer.
Team and Cross-Functional Collaboration Provide business units a primary point of contact for reporting issues via email, Teams channels, and support requests. Create processes and make process improvements for escalating issues to appropriate internal product teams (e.g. software engineers, DevOps). Effectively communicate issues and escalations to product teams and DevOps by providing detailed…
About University of Wisconsin Credit Union
From its Form 990- Budget $363.8M
- Staff 1,076 · founded 1931
- Pays its leaders $291K–$1.0M (12 reported)
- Open jobs 26 · Jobs at University of Wisconsin Credit Union · Full 990 report