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Job · Shoreline, WA · Full time

Client Resource Specialist-Full Time

Hopelink · Human Services · $109M budget · 523 staff · Since 1971

Why Hopelink

FY2024 · Form 990Its mission and biggest programs, as filed

Provides emergency shelter, stable housing, and comprehensive case management services, including financial and adult education, to help families permanently exit poverty.

  • Hopelink operates a special needs transportation brokerage for king and snohomish counties, provides direct transportation services under contract to king county metro, and provides mobility management services for king county. For the year ending june 30, 2025, a total of…$70.2M spent in FY2024
  • Hopelink provides food, emergency financial assistance to assist low income families, distributes federal dollars to those who need help with energy bills, and teaches energy conservation. For the year ending june 30, 2025, Hopelink food banks distributed more than 6,187,193…$24M spent in FY2024
  • Hopelink equipped to exit poverty programs provide families with emergency shelter, transitional housing, and permanent housing. For the year ending june 30, 2025, emergency shelter and transitional housing programs provided 105,193 bed nights and permanent housing provided 123,215 bed nights.…$6.3M spent in FY2024

Before you apply

FY2023 · Form 990Independent: from IRS data, not the org
Pays its leaders
$138K–$244K
12 officers reported
Fine: from the org's Form 990.
Pt VII · Sec A
Budget
$96.5M
spent in FY2023
Fine: from the org's Form 990.
Pt I · Ln 18
Staff
523
employees
6,677 volunteers
Fine: from the org's Form 990.
Pt I · Ln 5–6
Spent on programs
91%
of spending
Looks good: 91% of spending went to programs; 75% or more.
Pt IX · Ln 25 · col B
Surplus or deficit
−7%
of revenue, FY2023
Concern: revenue was below expenses in the latest filing.
Pt I · Ln 19
Cash reserves
5 mo
of spending, in cash and securities
Looks good: 4.8 months of spending in cash; 3 or more.
Pt X · Ln 1–2 · Pt I · Ln 18
Latest return
FY2023
latest Form 990
Fine: the latest return is for FY2023, 3 tax years back; within 3 tax years.
IRS e-file
IRS status
501(c)(3)
tax-exempt since 1977
Looks good: listed by the IRS.
IRS BMF
Looks goodFineWorth a lookConcernTap a box for the reason.

About the role

The org's own posting, as written

Title : Client Resource Specialist – Full Time Location: Shoreline, WA Work Schedule: Full Time, Monday – Friday, 8:30am – 5pm, Fully in-person onsite. Who we are : Since 1971, Hopelink has provided stability-building programs for people experiencing poverty, immigrants and refugees, and people with disabilities. We are the largest nonprofit in North and East King County. Make an impact on your community! Hopelink equips people to exit poverty through comprehensive services, impactful partnerships, and advocacy for equitable opportunities for all. Join us! Hopelink programs work in tandem to fill gaps, supporting each family or individual’s unique needs.

These include food, energy, and financial assistance, housing with case management, mobility management, non-emergency medical transportation, Dial-a-Ride Transit (DART), English for work, family development, and financial capabilities. To learn more, go to https://www.hopelink.org/ The career opportunity : The Client Resource Specialist is one of the first points of contact at the Service Center’s Front Desk and is responsible for warmly greeting and welcoming all visitors. They provide excellent customer service to clients, donors, visitors, and staff, and are critical to ensure smooth operation of the center.

The environment can sometimes be fast paced and busy and at other times it can be slower. This position requires the ability to multi-task, solve concerns, be flexible, stay calm under pressure and discern issues when necessary. Must be comfortable working with individuals who demonstrate extreme or unpredictable behavior related to various kinds of crises or trauma including substance abuse, mental health disorders, and/or homelessness. What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit.

We offer paid training! Community engagement and responsible for warmly greeting all visitors at the front desk. Two years’ administrative experience with a busy client resource assistance focus preferably in a social service setting. Ability to work effectively with and provide services to a diverse population. Experience and/or desire to work with low-income families. Knowledge of social service programs and customer service. Some experience working with a busy, multi-line phone is great but not required! Computer skills required (Word, Excel, One Note, Outlook). Office 365 and Teams, zoom, SharePoint, databases.

Bi-lingual candidates are encouraged to apply Examples of what you will be doing: Information data tracking with excel and receives and receipts cash, checks and other donations. Screens clients for services by asking questions to determine eligibility; If client appears to be eligible, schedules appointments. Working knowledge of Microsoft Office 365, specifically Outlook, Teams, SharePoint…

Read the full posting

About Hopelink

From its Form 990
  • Budget $109M · Human Services
  • Staff 523 · founded 1971
  • Pays its leaders $138K–$244K (12 reported)
  • Open jobs 12 · Jobs at Hopelink · Full 990 report